Ferni Kok
Fort Lauderdale,FL
Summary
Efficient and results-driven Food Service Manager with background in managing fast-paced dining establishments. Skilled in team leadership, operational management, and customer service enhancement. Demonstrated ability to improve workflow and streamline operations for increased efficiency. Impact made in previous roles includes elevating guest satisfaction through strategic service improvements and fostering a positive work environment for staff.
Overview
16
16
years of professional experience
Work History
Restaurant Manager/Server Manager
Aloha Hawaiian BBQ
Tallahassee, Florida
01.2022 - 03.2025
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Updated computer systems with new pricing and daily food specials.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Trained new employees to perform duties.
Restaurant Manager/Server
Fujihana Sushi Bar & Hibachi Steakhouse
New Orleans, Louisiana
01.2014 - 11.2021
- Collaborated with local businesses to create mutually beneficial partnerships.
- Trained new employees to perform duties.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
King’s Buffet
Lakeland, Florida
04.2009 - 11.2013
- Implemented feedback from customers to improve service quality and menu offerings.
- Stayed informed about daily specials, new menu items, promotions.
- Upheld high standards of sanitation in accordance with health department regulations.
- Served food and beverages to patrons and confirmed complete orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
High School Diploma -
Pancakarsa High School
Indonesia11-2004
High School Diploma -
William T. Mc Fatter Public School
Plantation, FLSkills
- Customer service
- Employee training
- Operational efficiency
- Inventory management
- Scheduling staff
- Passion for customer satisfaction
Timeline
Restaurant Manager/Server Manager
Aloha Hawaiian BBQ
01.2022 - 03.2025
Restaurant Manager/Server
Fujihana Sushi Bar & Hibachi Steakhouse
01.2014 - 11.2021
Server
King’s Buffet
04.2009 - 11.2013
High School Diploma -
Pancakarsa High School
High School Diploma -
William T. Mc Fatter Public School