DAVID STEWART
Lancaster,PA
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Business Assistant
Computer Aid, INC. (CAI)
08.2022 - 05.2024
- Manage change requests submitted by staff and schedule taregeted completion.
- Format and provide user acceptance tests to the Business Owner.
- Facilitated, all aspects of regular staff status meetings to ensure effective communication and collaboration including technology and meeting minutes.
- Conducted periodic Product Owner meeting to review requirement implementation and ensure expectations were met.
- Answer calls for Customer Support and ensure satisfactory completion and input and maintain related data
- Contributed to training curriculum and end user documentation to support end user training session.
- Collaborated with Business Owners and technical staff to effectively facilitate the project of relocating existing server applications to a newly created environment.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Assisted in on-boarding process for new group staff.
Business Assistant
INFINITE TECHNOLOGIES, INC. (ITI)
04.2016 - 06.2022
- Responsible for Customer Support for Fly Hours Suite, which entails logging Sustainment Requests (SR), facilitating the user collaboration with development team to achieve an acceptable resolution.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Contributed to training curriculum and end user documentation to support end user training session.
- Facilitated and scheduled on-site classroom training and online/remote learning sessions.
- Provided data management in collaboration with Developer Lead.
- Completed and provided graphs and charts as requested.
- Developed knowledge of company products and services to make suggestions according to customer needs.
- Engaged with customers to build business relationships.
- Optimized workflow management through effective prioritization of tasks, delegation of responsibilities, and follow-up on progress.
- Optimized schedule management and coordinated meetings for optimal efficiency.
- Provided onboard training to select staff.
Business Assistant
PENNSYLVANIA INTERACTIVE
09.2013 - 03.2015
- Supported senior management in implementing a change control process in an effort to coordinate changes with the Commonwealth’s IT department
- Collaborated with commonwealth agencies to coordinate meetings for the development of mobile applications and web systems
- Input and maintained data as required.
- Coordinate and schedule meetings.
- Coordinated and tracked workflows through department for requested services.
Education
Bachelor of Science -
Towson State University
Towson, MarylandSkills
- Training Delivery
- Problem Solving
- Process Improvement
- Customer Support
- Self Starter
- Project Management
Software Skills
MS Word, Excel, PowerPoint, Visio & Project
Timeline
Business Assistant
Computer Aid, INC. (CAI)
08.2022 - 05.2024
Business Assistant
INFINITE TECHNOLOGIES, INC. (ITI)
04.2016 - 06.2022
Business Assistant
PENNSYLVANIA INTERACTIVE
09.2013 - 03.2015
Bachelor of Science -
Towson State University
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