David Stine
Choctaw,OK
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Quality Provider Liaison
CVS/Aetna
Oklahoma City, OK
01.2024 - Current
- Organized and facilitated meetings, workshops, conferences and other events to ensure successful outcomes.
- Coordinated communications between teams to ensure accurate information was shared in a timely manner.
- Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.
- Collaborated with senior management to identify areas of improvement within existing systems or strategies.
- Compiled data from multiple sources for use in presentations or reports.
- Maintained up-to-date records of all interactions with customers or clients.
- Positively represented CVS/Aetna.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Organized client meetings to provide project updates.
Department Manager
Sportsman's Warehouse
Oklahoma City, OK
04.2003 - 07.2024
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Developed promotional campaigns to increase brand recognition in target markets.
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Identified training needs among staff members and organized relevant workshops accordingly.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Performed opening and closing duties as part of management team and handled cash management.
- Balanced workloads to meet targets without overtaxing employees.
- Utilized excellent math skills to maintain accurate inventory levels.
- Recruited and trained new employees to meet job requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Certified Medical Assistant
Harrah Family Care Center
Harrah, OK
08.2022 - 01.2024
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Monitored lab results for accuracy and alerted physicians immediately if any abnormalities were detected.
- Processed payments from patients accurately using cash registers or computerized systems.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Performed clerical tasks such as transcribing dictation from physicians or coding patient information into electronic databases.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Incorporated outside records into charts and EHR.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Positioned patients properly during examination or treatment for comfort and safety.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Phlebotomist
Diagnostic Laboratory Of Oklahoma
Oklahoma City, OK
02.2017 - 01.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Documented patient information into electronic medical records system.
- Prepared specimens for transport to external laboratories.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Assisted in the training of new phlebotomists.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
- Maintained accurate records of collected specimens and test results.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Verified collection orders and communicated discrepancies to nurses.
- Upheld donor confidentiality throughout intake and collection process.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Used heel and finger stick methods to obtain blood from capillaries.
Documents Controller
A-1 Freeman Moving Group
Oklahoma City, OK
01.2014 - 01.2024
- Responsible for managing and organizing physical and electronic documents.
- Assisted in the development of document control policies, procedures and processes.
- Ensured accuracy and completeness of all documents prior to archiving or distribution.
- Maintained records of document control activities including version tracking, review cycles, archival dates.
- Provided technical support to staff on document control related issues.
- Developed a filing system for easy retrieval of documents as needed.
- Conducted periodic reviews to identify gaps in document management systems.
- Prepared reports regarding document control activities for senior management review.
- Reviewed existing corporate documents to ensure that they are up-to-date with current regulations and standards.
- Participated in meetings to discuss new projects and their associated documentation requirements.
- Implemented changes to existing document control systems based on feedback from stakeholders.
- Created templates for commonly used documents such as contracts, purchase orders, change requests.
- Assisted users in accessing archived documents when requested.
- Monitored the status of active projects' documentation requirements.
- Scanned hard copies into digital format for storage purposes.
- Performed regular backups of electronic documents in accordance with data retention policy.
- Collected and organized documentation within logical groupings or categories to facilitate ease of access for stakeholders.
- Drafted and updated vital company documents and records.
- Distributed project requirements, technical requirements and deadlines to team members and responded to questions.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Uploaded documents to control sites, tracked transmittals and coordinated revisions.
- Destroyed obsolete and outdated records using company-mandated procedures.
Food and Beverage Manager
Citizens of the Pottawatomie Nation
Shawnee, OK
05.2010 - 03.2014
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Ordered supplies for kitchen staff in order to maintain adequate levels of inventory for daily operations.
- Provided training on proper sanitation techniques as well as safety protocols to restaurant personnel.
- Ensured adherence to local health codes by inspecting kitchens regularly for cleanliness and safety compliance.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Negotiated contracts with suppliers in order to secure discounts on bulk orders of food items or beverages.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Analyzed sales data from POS systems on a weekly basis in order to track progress against budget targets.
- Managed payroll records for employees working within the food and beverage department.
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
- Designed exceptional menus, purchased superior goods, continuously improved and modernized operations and liaised between guests, service staff and kitchen.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Education
BBA - Business Administration
University of Central Oklahoma
Edmond, OK05-2021
High School Diploma -
Life Christian Academy
Oklahoma City05-2002
Skills
- Technical knowledge
- Evaluation capabilities
- Reporting
- Activity Planning
- Recordkeeping
- Cross-functional communications
- High-pressure environments
- Community Outreach
- Goal Setting
- Issue Resolution
- Team Collaboration
- Policies and procedures implementation
- Intercultural awareness
- Project Planning
- Conflict Mediation
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
- Forklift Certification
- CPR/AED Certification
Timeline
Quality Provider Liaison
CVS/Aetna
01.2024 - Current
Certified Medical Assistant
Harrah Family Care Center
08.2022 - 01.2024
Phlebotomist
Diagnostic Laboratory Of Oklahoma
02.2017 - 01.2024
Documents Controller
A-1 Freeman Moving Group
01.2014 - 01.2024
Food and Beverage Manager
Citizens of the Pottawatomie Nation
05.2010 - 03.2014
Department Manager
Sportsman's Warehouse
04.2003 - 07.2024
- First Aid Certification
- ServSafe Food Handler's Certification
- Certified Medical Assistant (CMA)
- Forklift Certification
- CPR/AED Certification
BBA - Business Administration
University of Central Oklahoma
High School Diploma -
Life Christian Academy
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