David Stone
Gray Court,SC
Summary
Highly skilled Service Manager with relevant background in leading customer-focused teams and implementing effective service strategies. Strong managerial capabilities, including team leadership, problem-solving skills, and a keen ability to multitask under pressure. Demonstrated success in improving customer satisfaction levels, streamlining operations, and fostering positive work environments. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations.
Overview
2025
2025
years of professional experience
Work History
Equipment Service Manager
H&E Equipment
Greer, SC
03.2018 - Current
- Assigned work and monitored performance of project personnel.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Prepared and managed the service department budget, optimizing expenses to increase profitability.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Resolved customer complaints quickly and effectively.
Equipment Service Tech
United Rentals
, SC
- Performed routine maintenance and repairs on a variety of equipment, including engines, pumps, motors and other mechanical components.
- Followed safety protocols when working in hazardous environments.
- Provided technical support over the phone or via email when needed.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Performed preventive maintenance services such as lubrication, filter changes and fluid top-offs on various types of industrial machinery.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Conducted inspections to ensure that all systems were functioning properly.
- Maintained detailed records of service calls, repair work and inventory levels.
Equipment Service Road Tech
United Rentals
, SC
- Created detailed reports outlining findings from diagnostic tests performed on malfunctioning equipment.
- Inspected components of industrial equipment to determine accurate assembly and oversaw installations to prevent defects such as loose connections and frayed wires.
- Replaced worn or damaged parts with new ones in accordance with the manufacturer's instructions.
- Communicated project status to management and customers and mentored newer mechanics in best practices.
- Maintained equipment performance by cleaning and lubricating components.
- Ran equipment on trial basis to ascertain performance levels.
- Performed routine maintenance and repairs on a variety of equipment, including engines, pumps, motors and other mechanical components.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Performed routine inspection and maintenance of equipment to streamline machinery function.
Education
High School Diploma -
Laurens High School
Laurens, SC01-1995
Skills
- Productivity monitoring
- After-sales support
- Crew leadership
- Work Planning and Prioritization
- Compliance enforcement
- Technical troubleshooting
- Service documentation
- Business development
- Staff management
- Documentation and reporting
- Employee training and development
- Continuous improvement
- Critical thinking
- Project management
- Team leadership
- Employee relations
- Workflow management
Timeline
Equipment Service Manager
H&E Equipment
03.2018 - Current
Equipment Service Tech
United Rentals
Equipment Service Road Tech
United Rentals
High School Diploma -
Laurens High School
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