Summary
Overview
Work History
Education
Skills
Timeline
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David Stovall

Summary

Adept at managing high-stress situations and resolving complex customer issues, I enhanced satisfaction and engagement at Amazon through strategic problem-solving and exceptional service. Skilled in computer applications and time management, my expertise in issue resolution and data entry streamlined processes, significantly reducing waste and improving operational efficiency. Detailed Loss Prevention professional offering proven history developing programs to mitigate corporate theft, loss and waste. Driven and dedicated with 14 years of hiring and development expertise. Employed investigative and communication skills to acquire information and evidence. Developed key strategic alliances to support business objectives.

Overview

20
20
years of professional experience

Work History

Associate

Amazon
02.2019 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Followed procedures at all times for personal and team safety.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
  • Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.

Fraud Prevention Specialist

Comcast Business
03.2005 - 10.2019
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.

Customer Service Representative

Maximus Federal Services
09.2017 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Reduced call resolution time through efficient problem-solving and communication skills.

Education

High School Diploma -

Widefield High School
Colorado Springs, CO
06-1985

Skills

  • Time Management

  • Attention to Detail

  • Computer Skills

  • Customer Engagement

Issue Resolution

Data Entry

Timeline

Associate

Amazon
02.2019 - Current

Customer Service Representative

Maximus Federal Services
09.2017 - 04.2019

Fraud Prevention Specialist

Comcast Business
03.2005 - 10.2019

High School Diploma -

Widefield High School

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David Stovall