David Strauss
Dallas
Summary
Dynamic professional with a proven track record at AMN Healthcare, excelling in client & customer support management. Demonstrated expertise in multiple Vendor Management Systems and in service desk management with exceptional client relationship building, achieving a 97% customer satisfaction score. Skilled in multitasking and maintaining professionalism under pressure, significantly contributing to team success and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Client Support Specialist
AMN Healthcare
07.2022 - Current
- Balanced competing priorities within Saleforce, Shiftwise, and PowerBI while attending Go-Live meetings effectively by leveraging strong organizational skills alongside excellent multitasking abilities.
- Managed complex client and customer support escalations with professionalism and demonstrated excellent written and verbal communication skills, resulting in preserved relationships and retained business.
- Facilitated productive meetings between clients and internal stakeholders to create efficient timekeeping and billing process flows within multiple Vendor Management Systems like Shiftwise, Fieldglass, and DocTime.
- Collaborated with AMN partners in Billing/Accounts Receivables, Customer Support and Account Management to ensure retrieval of approved time and avoid revenue leakage.
- Continuously worked towards exceeding personal performance goals maintaining a high Salesforce case load for all MSP Clients, while contributing significantly towards overall team success.
Senior Customer Account Manager
AMN Healthcare
11.2020 - 07.2022
- Effectively managed high inbound call volume for over 1,100 Healthcare Professional's accounts regarding contract inquiries, payroll discrepancies, and timekeeping errors.
- Assisted Healthcare Professionals with troubleshooting VMS technology issues within Shiftwise and Fieldglass.
- Maintained an excellent customer satisfaction score of 97% for 19 consecutive months by promptly addressing and resolving inquiries and concerns with professionalism, utilizing excellent written and verbal communication skills.
- Strengthened customer relationships through regular communication and personalized account management.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Sales Manager
24 Hour Fitness
07.2016 - 10.2019
- Coached and trained an 8-person sales team on effective sales strategies and customer engagement resulting in obtaining a minimum of 101% of monthly targets for 22 consecutive months.
- Increased customer retention by developing and implementing effective personal communication and engagement strategies.
- Generated over $200,000 in revenue with a productivity percentage of over 300% from December, 2016 to December, 2018.
- • Collaborated with the general manager and marketing team to develop a comprehensive sales training program that improved team efficiency.
Sergeant/E-5 United States Marine Corps
United States Marine Corps
07.2011 - 07.2016
- Responsible for conducting routine maintenance and repairs on CH-53 Superstallion's Aviation Life Support Systems valued at over $245 million.
- Inspected 10 CH-53 Superstallion helicopters in accordance with Naval Aviation Maintenance Programs and in ensured safety compliance with OSHA as a Collateral Duty Quality Assurance Representative.
- Improved operational efficiency by troubleshooting and resolving technical issues promptly and communicating following action items across departments.
- Collaborated effectively with interdisciplinary teams to achieve operational readiness in complex problem-solving scenarios.
Education
No Degree - Business Administration And Management
San Diego State University
San Diego, CA10-2020
Skills
- Service desk management
- Support inquiry assistance
- Client rapport building
- Problem resolution aptitude
- Verbal and writing communication
- Client service excellence
- Customer-facing communication
- Client relationship building
- Incident management
- Calm and professional under pressure
- Multitasking Abilities
- Teamwork and collaboration
Certification
- Lean Six Sigma White Belt (8hrs)
- Lean Six Sigma Yellow Belt (3wks)
- Lean Six Sigma Green Belt (6wks)
- USMC Records Management Master Course (4hrs)
- USMC Aviation Mechanic & Life Support Systems Course (12mnts)
Accomplishments
- Recognized in quarterly BEO All-Hands meeting in October, 2024 & February 2025 for carrying incredibly high workload while maintaining attendance in all MSP client go-live's meetings and sales & implementation meetings to ensure client time is accurately captured for both pay and bill. Additionally, stepped into Locums space to work through challenging client situations requiring multiple methods of timekeeping which resulting in the clearance of over $219,000 in Unbilled Revenue.
Timeline
Senior Client Support Specialist
AMN Healthcare
07.2022 - Current
Senior Customer Account Manager
AMN Healthcare
11.2020 - 07.2022
Sales Manager
24 Hour Fitness
07.2016 - 10.2019
Sergeant/E-5 United States Marine Corps
United States Marine Corps
07.2011 - 07.2016
- Lean Six Sigma White Belt (8hrs)
- Lean Six Sigma Yellow Belt (3wks)
- Lean Six Sigma Green Belt (6wks)
- USMC Records Management Master Course (4hrs)
- USMC Aviation Mechanic & Life Support Systems Course (12mnts)
No Degree - Business Administration And Management
San Diego State University
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