Provisional Licensed Funeral Director with over 25 years of experience in funeral services, adept at guiding families through full service arrangements with compassion and professionalism. Proven ability to oversee daily operations and staff management to ensure seamless funeral experiences.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Provisional Funeral Director/Executive Director
Fort Bend Memorial Planning Center
01.2023 - Current
Maintained facility cleanliness, ensuring welcoming environment for grieving families.
Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
Coordinate Funeral Service logistics
Managed financial transactions and record-keeping with accuracy and confidentiality.
Facilitated pre-planning and arrangement conferences, guiding clients through complex decision-making processes to meet budget and memorialized instructions.
Streamlined operations with effective communication between staff, clients, and vendors.
Secured over 20 positive customer testimonials by delivering superb client service
Office Manager/Funeral Attendant
McBride Funeral Home
03.2021 - 12.2022
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Reduced costs by 15% with budget monitoring and expense tracking for essential supplies and equipment.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
Processed death certificate and other required paperwork.
Assisted in managing funeral home operations, contributing to overall business success and growth.
Assisted with Funeral Service set up and serving of family