Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Suchon

Lynnwood,WA

Summary

Accomplished Senior Technical Program Manager with over 20 years driving IT solutions and working on workflow-related issues in online retail sectors . Expertise in all areas of Project/Program management executing large technical enhancements to improve customer experience and drive profitability in a competitive environment.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Technical Program Manager- Senior 2

Nordstrom
01.2020 - 04.2023
  • Lead high-visibility, cross-team initiatives including scoping, requirement gathering, technical design, implementation, and post-launch support.
  • Evaluated and recommended technical solutions to meet customer requirements, ensured long-term scalability and met project timelines.
  • Created and maintained delivery roadmap with view from 6-12 months.
  • Identified requirements for medium to large projects for checkout and fraud systems.
  • Applied agile process improvement learnings after joining Fraud Intelligence team.
  • Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to delivery teams.
  • Mentored and supported multiple TPMs to create strong workplace culture across the customer experience organization.
  • Provided clear and timely reporting of key performance metrics across internal & external stakeholders up to VP level.

Release Manager(Program Manager 2)

Nordstrom
07.2013 - 01.2020
  • Enforced internal code-branching policies on internal releases with forked development paths.
  • Produced release summaries and dashboards to inform users and IT personnel of included changes.
  • Partnered with project team members to identify and quickly address problems.
  • Handled change management for production releases, orchestrating frameworks according to customer goals and prescribed timeframes.

QA Project Manager

Nordstrom
11.2011 - 07.2013
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.

Technical Lead QA Analyst

Nordstrom
07.2003 - 11.2011
  • Developed diagrams to describe and lay out logical operational steps.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Developed strong communication and organizational skills through working on group projects.
  • Provided input for test automation strategy.
  • Maintained test repository for entire Quality Assurance group.

Education

Associate of Science - Mathematics And Natural Sciences

College of The Redwoods
Eureka, CA
05.1995

Skills

  • Scope Management
  • Progress Monitoring
  • Status Updates
  • Impact Assessment
  • Agile Project Management
  • Agile Principles
  • Strong Analytical Skills
  • Program Reviews
  • Problem-Solving Skills
  • Process Improvement Initiatives
  • Six Sigma
  • Risk Management Assessments
  • Change Management Process
  • User Acceptance Testing (UAT)

Certification

  • PMP - Project Management Professional

Timeline

Technical Program Manager- Senior 2

Nordstrom
01.2020 - 04.2023

Release Manager(Program Manager 2)

Nordstrom
07.2013 - 01.2020

QA Project Manager

Nordstrom
11.2011 - 07.2013

Technical Lead QA Analyst

Nordstrom
07.2003 - 11.2011

Associate of Science - Mathematics And Natural Sciences

College of The Redwoods
David Suchon