David Suchon
Lynnwood,WA
Summary
Accomplished Senior Technical Program Manager with over 20 years driving IT solutions and working on workflow-related issues in online retail sectors . Expertise in all areas of Project/Program management executing large technical enhancements to improve customer experience and drive profitability in a competitive environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Program Manager- Senior 2
Nordstrom
01.2020 - 04.2023
- Lead high-visibility, cross-team initiatives including scoping, requirement gathering, technical design, implementation, and post-launch support.
- Evaluated and recommended technical solutions to meet customer requirements, ensured long-term scalability and met project timelines.
- Created and maintained delivery roadmap with view from 6-12 months.
- Identified requirements for medium to large projects for checkout and fraud systems.
- Applied agile process improvement learnings after joining Fraud Intelligence team.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to delivery teams.
- Mentored and supported multiple TPMs to create strong workplace culture across the customer experience organization.
- Provided clear and timely reporting of key performance metrics across internal & external stakeholders up to VP level.
Release Manager(Program Manager 2)
Nordstrom
07.2013 - 01.2020
- Enforced internal code-branching policies on internal releases with forked development paths.
- Produced release summaries and dashboards to inform users and IT personnel of included changes.
- Partnered with project team members to identify and quickly address problems.
- Handled change management for production releases, orchestrating frameworks according to customer goals and prescribed timeframes.
QA Project Manager
Nordstrom
11.2011 - 07.2013
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with cross-functional teams to develop and implement process and system improvements.
Technical Lead QA Analyst
Nordstrom
07.2003 - 11.2011
- Developed diagrams to describe and lay out logical operational steps.
- Collaborated with upper management to drive strategy and implement new processes.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Developed strong communication and organizational skills through working on group projects.
- Provided input for test automation strategy.
- Maintained test repository for entire Quality Assurance group.
Education
Associate of Science - Mathematics And Natural Sciences
College of The Redwoods
Eureka, CA05.1995
Skills
- Scope Management
- Progress Monitoring
- Status Updates
- Impact Assessment
- Agile Project Management
- Agile Principles
- Strong Analytical Skills
- Program Reviews
- Problem-Solving Skills
- Process Improvement Initiatives
- Six Sigma
- Risk Management Assessments
- Change Management Process
- User Acceptance Testing (UAT)
Certification
- PMP - Project Management Professional
Timeline
Technical Program Manager- Senior 2
Nordstrom
01.2020 - 04.2023
Release Manager(Program Manager 2)
Nordstrom
07.2013 - 01.2020
QA Project Manager
Nordstrom
11.2011 - 07.2013
Technical Lead QA Analyst
Nordstrom
07.2003 - 11.2011
Associate of Science - Mathematics And Natural Sciences
College of The Redwoods