David Suchy

• Technical Trainer representing the Videofied product line, as well as other Resideo commercial and residential burglary security systems. This includes Resideo’s Pro Series, Vista, and Videofied product lines. Additional field training in the HVAC/Comfort business, including furnace zoning, thermostats, combustion and water leak detection systems.
• In person and Zoom trainings for the above product lines, as well as Z-Wave technologies integrated devices and 5800 series devices.
• Assisting Technical Support with trouble issues.
• Assisting District Sales Managers, Territorial Managers with sales presentations and sales related technical advice.
• Various document platforms for training content, as well as scheduling systems including Microsoft Teams, Zoom, Docebo’s Training Orchestra.
• Was in charge of all CEU licensing for Minnesota’s low voltage contractors for Security, through Minnesota’s Department of Labor and Industry.
• Content creation based on updates to products or creation of PowerPoints with new products or filling gaps in current trainings.
• Facilitated training on the Resideo family of products.
• Created a training manual, complete with labs, for either a in-person or self-paced training.
• Won an employee award and cash bonus for this curriculum. Led customer training, sales training, overview training, employee training and corporate training, managing multiple projects at the same time.
• Used Docebo LMS to create classes, record attendance, and conduct follow up emails.

Technical Trainer representing the Videofied product line, as well as other Resideo commercial and residential burglary security systems. Facilitated and led in-person and Zoom trainings for the the Videofied product line across the US. I assisted Videofied Technical Support with trouble issues, as well as assisting District Sales Managers with sales presentations and sales related technical advice.

• Technical Trainer representing the Videofied product line.
• In person and Cisco “Go To Training” trainings for the Videofied product line.
• Assisting Videofied Technical Support with trouble issues.
• Assisting National Sales Managers with related technical advice.

• Technical support and help desk for major medical provider included troubleshooting customer and network related issues
• User creation and management via Microsoft Active Directory (Server 2008) & MS Exchange 2010 Management
• Network rights management and creation
• Telecom creation and support using NEC’s UCB phone system
• Maintained building access management through Rantech’s access software
• Remote desktop support via LogMeIn, LogMeIn Rescue and TightVNC
• Application support of patient management software (Allscripts EEHR and GE’s Centricity Practice Management software), x-ray support and management of rRad’s image software, support of physicians transcription equipment.
• Able to quickly diagnose and support user issues.
• Windows XP, Win7, Office 2003, 2007, 2010, & 2013 support. Multi-function device support of Canon printers. Use of BMC’s Track-It ticket management software.

• Network infrastructure support for county library systems.
• Cisco switch configuration
• Edge firewall configuration
• Colubris wireless access point configuration, Websense configuration were daily parts of job.
• Supported 200+ PC’s at 9 county, 2 city, and 1 law library.
• XP desktop support and Red Hat Linux deployment.
• Project management on new library patron management system.

• Support of statewide county and DHS users with mainframe and network applications.
• Training in Cisco CCNA, Microsoft server 2000, 2003, Windows XP and 2000 training
• Extensive travel throughout all 87 Minnesota Counties.
• Project management in planning, procurement, installation, and support of 5 out-state regional DHS training facilities, including data services through Department of Admin’s Office of Enterprise Technology, as well as desktop and server hardware through State of Minnesota vendors Compaq, GE Capital, and AmeriData.
• Use and installation support of IBM PC3270 emulation software, as well as conversion from PC based to web based TN3270 software.
• Part of project management of DHS planning and deployment of MNet WAN for DHS out-state offices, as well as over 100 unique county and tribal installation locations.
• Assisted in small and home office deployment of dial-up and high speed internet access, as well as deployment and support of Cisco 501 Pix firewalls.
• Installation and test support for web cams as used by Deaf and Hard of Hearing Division’s satellite office video conferencing. Use of MS Project, as well as extensive use of MS Visio.