David Sugar

• Evaluated hardware and software as part of the yearly faculty/staff replacement process including obtaining quotes, procuring, imaging and distribution of machines
• Evaluated network and data security protocols including backup procedures
• Evaluated and implemented end-point and network security
• Provide support, guidance and knowledge on systems such as Raisers Edge(Alumni/Development), OnCampus(SIS/LMS).
• Implemented Moodle and provided end user support
• Coordinated projects and provided necessary support between departments
• Built the helpdesk and support services to where they are today implementing the first online helpdesk system
• Improved efficiency and response time by at least 50% to support tickets implementing remote support tools
• Responsible for the support of 150 faculty and staff
• Responsible for the support of 600+ students including the upper school BYOD program
• Coordinating the buildout of the interface between the SIS and bookstore and foodservice POS systems
• Responsible for the management and maintenance of the campus phone system
• Responsible for the management and maintenance of the printing services including the print server
• Coordinated the deployment of iPads and implementation of mobile device management system, manage and maintains the mobile device management system

Maintained computers throughout the school. Helped faculty, staff and students solve a variety of software and hardware problems.

• Managed and administered devices, programs/software, technologies and network
• Designed, developed, tested and deployed web-based student administration system, providing enhanced efficiency to school administration, faculty, staff and students
• Managed and maintained internal web-servers
• Administered security protocols and managed firewall