David Summers
Fort Smith,AR
Summary
Well-qualified leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Senior Analyst
Walmart
11.2023 - Current
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Team Leader
Walmart
11.2021 - 11.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Nesting FORCE SME
Walmart
08.2021 - 11.2021
- Promoted critical thinking by designing challenging assignments that required students to analyze and synthesize information.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Established a positive learning environment by fostering strong relationships with associates, trainers, and leadership.
- Facilitated classes in multiple queues teaching Soft Skill
- Collaborated with management to identify and prioritize new development concepts.
- Developed strong communication and organizational skills through working on group projects.
Resolution Specialist II
Walmart
10.2020 - 08.2021
- Collaborated effectively with cross-functional teams to provide comprehensive solutions for clients'' concerns.
- Reviewed legal documents and contracts to determine potential conflicts and disputes.
- Assist Spark Drivers with questions regarding delivery orders
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
Education
Bachelor of Science: Business Cybersecurity -
Bellevue University
02.2024
Certificate of People and Business Leadership -
Bellevue University
03.2021
Skills
- Mentoring
- People Management
- Research and Development
- Training and mentoring
Timeline
Senior Analyst
Walmart
11.2023 - Current
Team Leader
Walmart
11.2021 - 11.2023
Nesting FORCE SME
Walmart
08.2021 - 11.2021
Resolution Specialist II
Walmart
10.2020 - 08.2021
Bachelor of Science: Business Cybersecurity -
Bellevue University
Certificate of People and Business Leadership -
Bellevue University