David Tadesse
Orlando,FL
Summary
Dynamic leader with a proven track record at Fairfield Inn & Suites by Marriott, adept in staff management and guest relations management. Excelled in fostering teamwork, exceeding revenue goals, and implementing efficient shift scheduling. Skilled in Microsoft Office and suggestive selling, consistently enhancing customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Office Supervisor
Fairfield Inn & Suites by Marriot
03.2024 - Current
- Coached employees through day-to-day work and complex problems.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Created, prepared, and delivered reports to various departments.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Kept high average of performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Front Desk Specialist
Orange Lake Resort
09.2023 - 03.2024
- Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to: inventory management, folio, collection of payments, issuing villa keys, collecting personal guests information while ensuring safety and security.
- Initiating actions for all guests inquires (phone, email, survey, face to face interactions) or identify next steps through empowered decisions that maintain or exceed owners and guests expectations; getting the owner or guest(s) closer to a solution.
- Provide follow up calls/interactions with owners and guests confirming satisfaction with services provided while identifying opportunities to exceed expectations.
- Accurately collecting and reporting/data entry of all guests experiences through various software platforms used daily and as needed by various department leaders and executives.
Front Office Supervisor
AC Hotel by Marriott
02.2023 - 09.2023
- Coached employees through day-to-day work and complex problems.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Dispersed petty cash to employees and collected and managed receipts.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Achieved high-quality service by maintaining open communication channels among team members.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
Hotel Front Desk Agent
AC Hotels By Marriott
11.2022 - 02.2023
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
Customer Service Supervisor
Publix
09.2021 - 11.2022
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored front areas so that questions could be promptly addressed.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Education
Associate of Science - Business Administration And Management
Valencia College
Orlando, FL05-2024
High School Diploma -
Cypress Creek High School
Orlando 05-2022
Administrative Office Specialist Certification -
Orange Technical College
Orlando 05-2022
Skills
- Issue handling
- Microsoft Office
- Shift Scheduling
- Staff Management
- Suggestive Selling
- Multitasking proficiency
- Front Desk Operations
- Decision-making capabilities
- Staff Training and Development
- Data Entry
- Guest Relations Management
Timeline
Front Office Supervisor
Fairfield Inn & Suites by Marriot
03.2024 - Current
Front Desk Specialist
Orange Lake Resort
09.2023 - 03.2024
Front Office Supervisor
AC Hotel by Marriott
02.2023 - 09.2023
Hotel Front Desk Agent
AC Hotels By Marriott
11.2022 - 02.2023
Customer Service Supervisor
Publix
09.2021 - 11.2022
Associate of Science - Business Administration And Management
Valencia College
High School Diploma -
Cypress Creek High School
Administrative Office Specialist Certification -
Orange Technical College
Similar Profiles
LICENA E. BENZAQUEN REATEGUILICENA E. BENZAQUEN REATEGUI
HOUSEKEEPER at Fairfield Inn & Suites by MarriotHOUSEKEEPER at Fairfield Inn & Suites by Marriot
DaQuan AndersonDaQuan Anderson
Front Desk Agent at Fairfield Inn & Suites by MarriotFront Desk Agent at Fairfield Inn & Suites by Marriot
Dawnn Antoon-HipwellDawnn Antoon-Hipwell
General Manager at Fairfield Inn & Suites by MarriotGeneral Manager at Fairfield Inn & Suites by Marriot