Summary
Overview
Work History
Education
Skills
Languages
Timeline
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David Tame

David Tame

Miami,FL

Summary

Guest Services Agent with over 3 years of experience in hotel operations, skilled in communicating with guests, resolving challenges, and delivering exceptional service. Proficient in using Opera PMS and Microsoft Office to optimize front desk operations and ensure smooth guest experiences. Dedicated to providing personalized services and maintaining a high level of guest satisfaction.

Overview

3
3
years of professional experience

Work History

Guest Services Agent

Grand Beach Hotel
07.2023 - Current
  • Assess incoming reservations to identify guest needs and special requests, assigning rooms as needed
  • Efficiently and politely manage guest check-ins and check-outs
  • Upsell room categories to increase revenue
  • Follow key management procedures to uphold security standards
  • Manage, secure, and reconcile the shift’s cash bank, validating all transactions including cash, checks, and credit cards
  • Monitor room availability throughout the day to optimize occupancy levels
  • Attend monthly team meetings to stay informed on hotel procedures and performance
  • Coordinate effectively by phone or radio with departments such as Reservations, Sales, Housekeeping, Bell Staff, and Valet

Front Desk Agent

Turnberry Ocean Colony
02.2023 - 05.2023
  • Managed package tracking and distribution, ensuring accurate records
  • Verified visitors and staff while maintaining security protocols
  • Monitored activities throughout the hotel to guarantee guest safety and comfort

Beach and Pool Attendant

Turnberry Ocean Colony
11.2022 - 02.2023
  • Ensured guest safety by enforcing pool and beach regulations
  • Assisted with seating arrangements and coordinated activities to enhance guest experience
  • Organized and led outdoor activities and sports events to engage guests and improve their overall stay experience

Front Desk Agent

Anchorage Bed & Breakfast
06.2021 - 09.2022
  • Handle guest check-ins and check-outs promptly and professionally, streamlining front desk processes
  • Address guest questions in person or over the phone, offering precise and clear information
  • Collaborate with other departments to meet guest needs and guarantee a pleasant stay
  • Keep detailed logs and reports organized, ensuring all guest information is accurately documented
  • Resolve guest issues swiftly and efficiently, guaranteeing a satisfactory experience

Education

Graduated with Business Subjects -

Jamaica College
07.2022

Skills

  • Guest communication
  • Listening Skills
  • Writing and verbal communication
  • Check-in and Check-out Procedures
  • Team building and supervision
  • Patience and composure
  • Conflict Management
  • Proficient in Opera
  • Client Relationship Management

Languages

English
Spanish

Timeline

Guest Services Agent

Grand Beach Hotel
07.2023 - Current

Front Desk Agent

Turnberry Ocean Colony
02.2023 - 05.2023

Beach and Pool Attendant

Turnberry Ocean Colony
11.2022 - 02.2023

Front Desk Agent

Anchorage Bed & Breakfast
06.2021 - 09.2022

Graduated with Business Subjects -

Jamaica College

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David Tame