David Taylor
Lafayette,IN
Overview
20
20
years of professional experience
Work History
Senior Dispatcher
Kenan Advantage Group Inc.
11.2003 - Current
- Used advanced technology platforms to enhance tracking capabilities and provide real-time updates to customers on delivery status.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Monitored vehicle locations to coordinate timely arrivals.
- Collaborated with other departments to address logistical challenges and improve overall operational efficiency.
- Full knowledge of DOT HOS for drivers
- Received new orders, prepared documentation, and assigned personnel.
- Utilized customer feedback to improve customer service.
- Ensured compliance with local, state, and federal regulations regarding dispatcher duties, maintaining up-to-date knowledge through ongoing training sessions and industry research.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Established open lines of communication between field personnel and management staff through regular meetings or conference calls discussing pertinent topics impacting daily operations at regional levels where appropriate.
- Coordinated closely with maintenance teams to ensure vehicle upkeep, minimizing downtime and maximizing efficiency.
- Communicated with customers to provide delivery updates and resolution.
- Enhanced employee satisfaction by addressing concerns, providing support, and fostering a positive work environment within the dispatch team.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided professional services and support in a dynamic work environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
Education
No Degree - Criminal Justice
Purdue University
West Lafayette, INSkills
- Customer Relationship Management
- Policy compliance
- Calendar and Scheduling Software
- Dispatching procedures
- Repair Scheduling
- Regulatory Compliance
- Incident Reporting
- Data Entry
- Paperwork Processing
- Verifying coverage
Timeline
Senior Dispatcher
Kenan Advantage Group Inc.
11.2003 - Current
No Degree - Criminal Justice
Purdue University