David Taylor
Indianapolis,IN
Summary
Dynamic professional with a proven track record at the Riley Center, excelling in customer service and transportation coordination. Skilled in addressing and resolving guest issues promptly, ensuring satisfaction. Demonstrates strong communication abilities, and a commitment to safety and efficiency. Expertise in managing transportation and fostering positive relationships, contributing to a significant improvement in client services.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Transportation
The Riley Institute
Indianapolis, IN
05.2024 - Current
- Coordinated transportation needs for clients as needed.
- Provided transportation assistance for clients who lacked access to reliable transportation options.
- Arranged transportation services for campers needing transportation home after completion of their program.
- Coordinated transportation needs for guests as needed.
- Coordinated customer transportation between and locations.
- Performed fuel, oil and fluid checks, external washing, and cabin cleaning.
Guest Service Representative
Marrott Luxuary Apartments
Indianapo, IN
11.2022 - 10.2024
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained cleanliness of lobby area throughout shift.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Greeted guests upon arrival and provided information about amenities, services, and local attractions.
- Answered phone calls promptly while maintaining a professional attitude.
- Provided assistance with mail delivery or faxing documents when needed.
- Scheduled conference room and other reservations using proprietary software.
- Handled mail and package deliveries, keeping items secure.
- Assisted in coordinating special requests from VIP guests.
- Ensured safekeeping of packages and deliveries for guests.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Maintained guest privacy and building reputation by keeping information confidential.
- Built and maintained productive relationships with employees.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Scheduled space or equipment for special programs, meetings and conferences.
- Monitored guest feedback to identify areas for improvement in services offered.
- Remained up-to-date on changes in policies or procedures related to guest services.
- Ensured guest satisfaction by providing prompt solutions to any complaints or issues that arose during their stay.
Education
High School Diploma -
Thomas Carr Howe High School
Indianapolis, IN05-1992
Skills
- Transport school-aged children to and from school
- Ran errands for the office staff and the parents of children
- Customer service
- Answering multiple phone lines
- Assisting with Handicap tenants
- Mental Health Provider for Youth
Certification
- First Aid and CPR certification
- Certified Mental Health First Aid
References
References available upon request.
Timeline
Transportation
The Riley Institute
05.2024 - Current
Guest Service Representative
Marrott Luxuary Apartments
11.2022 - 10.2024
High School Diploma -
Thomas Carr Howe High School
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