DAVID T. TAYLOR
CHARLOTTE,NC
Summary
Dynamic leader with a proven track record at Spectrum Voip, adept in Salesforce and exceptional in fostering teamwork. Spearheaded strategic sales initiatives, leading to significant account growth and market expansion. Known for adaptability and integrity, consistently outperforming sales targets by leveraging business knowledge and collaboration skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Account Executive
Spectrum Voip
Atlanta, GA
07.2023 - Current
- Monitored industry trends and competitive landscape to ensure best practices were being utilized.
- Produced sales documents, finalized deals and filed records.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Nurtured customer relationships with positive, knowledgeable support for sales and service needs.
- Participated in weekly team meetings to discuss progress and share best practices.
- Identified new opportunities within existing accounts through cross-selling activities.
- Provided training and mentoring support for junior members of the sales team.
- Maintained accurate records of all sales activities in CRM system.
- Managed multiple client accounts simultaneously while providing excellent customer service.
Account Executive
BambooHR
03.2022 - Current
- Company Overview: SAAS Software product sales and development
- Qualify, and schedule demos for potential BambooHR customers
- Field inbound calls and emails from leads
- Document various details like customer profiles, responses, and next steps
- Actively listen to understand what customers need and confidently communicate value proposition
- Research, develop, and implement sales strategies and tactics to drive more demos
- Determine prospective customers’ needs for Payroll, Human Resources and more, then presenting services to meet those needs for major c level clients 50-500 employees
- Prepare and present proposals and provide appropriate follow-up throughout the sales process
- Using initiative, develop prospects through cold calling, referrals, professional and personal contacts, and other sources
- Creating and build a nurture calendar of campaigns that are consistent
- Seeking and working with relevant cross functional teams to secure content and support for nurture campaigns
- Comfortable making cold calls, written introductions up to C-Level, confident, sharp, and able to articulate compelling engagement-driven communications
- SAAS Software product sales and development
Account Executive / Business Telecommunications Sales and IT Consultant
CHARTER SPECTRUM
10.2015 - 08.2021
- Conduct proactive consultative needs analysis with new prospective customers, including the development of client centric product solutions
- Responsible for achieving a monthly revenue quota in data, phone, cloud, and video sales
- Design, develops and delivers sales proposals and presentations on product benefits
- Self-generate leads by contacting prospective clients by telephone, cold call premise visits, networking, and industry events
- Qualify new leads and requests site surveys to determine serviceability of prospects, including submission of ROI analysis to sales management
- Maintain all sales databases necessary to report sales activity and customer information
- Works with the Account Management team to ensure timely handoff of sold accounts for ongoing management and retention
- Work in conjunction with other business services support groups, including Sales Engineering, Sales Support and Marketing
- Voice networking experience with emphasis on VoIP, signaling protocols and PBX
- Strong knowledge of general industry networking technologies such as TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM
- Prepare and present technical proposals
- Integrate Spectrum technology within customer's network
- Determine short and long-term technical requirements
- Design voice and data network solutions for customer applications, including preparation of network topologies and technical specifications
Operations Manager
Taylor Basketball Inc
04.2013 - 01.2017
- Responsible for ensuring and improving the performance, productivity, efficiency, and cost-effectiveness of departmental and organizational operations through the provision of effective methods and strategies
- Intricate part in the increased growth and profitability year over year including additional service offerings with a tailored sales and marketing strategy
- Sales, Marketing and Customer Services management with an emphasis on planning and support of sales and marketing activities
- Strategic Input with top management, assisting in the development of strategic plans for operational activity
- Implementing and managing operational plans for training sessions
- Financial Review of statements and data
- Utilizing financial data to improve profitability, to provide expertise for operational budgets
- Plan effective strategies for the financial well-being of the company
- Product Optimization including coordinating of contributors involved in services offerings, pricing, and time optimization
- Monitor performance and implement improvements
- Ensure and manage quality with quantity of employee productivity
- Provide technical support where necessary
- Communication monitoring manage and improving the efficiency of support services and back office by implementing biweekly conferencing to discuss ways to develop optimal work integration
General Operations Manager
EFT Retro group
09.2013 - 09.2015
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
- Develop, implement, and maintain quality assurance protocols
- Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity
- Actively pursue strategic and operational objectives
- Ensure operational activities remain on time and within a defined budget
- Track staffing requirements, hiring new employees as needed
- Oversee accounts payable and accounts receivable departments
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including setup and implementation of career development plans for all direct reports and problem resolution
- Manage timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional support teams in improving the proprietary tools and systems
- Work closely with legal and safety departments to make sure activities remain compliant
- Oversee materials and inventory management
- Conduct budget reviews and report cost plans to upper management
Sr. Commercial Account Executive
Cablevision Optimum
09.2007 - 09.2013
- Responsible for Building sales by prospecting for new clients and generate future income by nurturing existing customer relationships
- Responsible for account servicing, acting as liaison between the company and a select group of clients
- Planning, developing, and executing sales strategies, including maintaining account records such as order history and forecasting reports
- Cultivate and grow client relationships landing key business accounts and increasing company’s portfolio in new locations/areas
- Promote lead generation through ERP and search engine optimization in conjunction with additional media marketing techniques
- Awarded Top Sales Performer which included the highest yield for every product within the corporate portfolio
- This top tier category additionally requires the highest revenue for a minimum of a month to achieve this rank
- Progressive achievements with account management and sales roles attributed to expanded sales with the capacity to generate steady growth, maintaining market share within an industry comprising substantial increase in competition
- Handled Retention Management for most challenging accounts, effectively managing and providing for expectations and avoid loss of revenue
Consumer Account Manager
Cablevision Optimum
12.2004 - 08.2007
- Responsible for managing customer relations, reviewing account activity, and identifying opportunities to optimize campaigns and up-sell clients on additional media spend
- Maintain thorough knowledge of all Optimum products and services
- Worked closely with sales representatives as deals close and then with installation services to ensure campaigns are launched/delivered effectively and efficiently and then follows-up with campaign performance to the client
- Key contributor in providing proactive support to the marketing and sales campaign
- Achieved set account quota on a consistent basis including maintaining a significant retention rate, prevented the loss of significant profitable accounts and recovering 20 lost accounts
- Maintained an above standard retention rate in addition to taking a lead role in loss prevention for several accounts
Operations Manager
Capital One
12.2003 - 12.2004
- Supporting the strategic and tactical prioritization of design initiatives and workflows
- Determining and implement process improvements
- Maintaining a well-managed design team and project oversight by:
- Overseeing and managing team structure (e.g., hiring and onboarding employees, managing contractors and vendors, balancing attrition)
- Managing budgets, forecasting, and scoping of new engagements
- Communicating status, issues, and forecasts to stakeholders and ensuring work is aligned to company, organizational, and team imperatives and goals
- Managing team and cross collaboration processes
Education
Associate of Music -
Five Towns College
06.2002
Skills
- Salesforce
- Leadership
- Business knowledge
- Collaboration
- Sales management
- Effective Communicator
- Web ex
- Interpersonal Skills
- Zoom
- Adaptability
- SaaS
- Integrity
- Network Security
- Dependability
- Marketing
- Teamwork
- Sales
- IT
- Critical thinking
- Microsoft
- Willingness to learn
- Business Development
- Business Analysis
Certification
- A+ CompTIA
- CompTIA Net+
- MTA (Networking Fundamentals)
- MTA (Operating Systems Fundamentals)
- MyComputerCareer, In progress
Timeline
Sales Account Executive
Spectrum Voip
07.2023 - Current
Account Executive
BambooHR
03.2022 - Current
Account Executive / Business Telecommunications Sales and IT Consultant
CHARTER SPECTRUM
10.2015 - 08.2021
General Operations Manager
EFT Retro group
09.2013 - 09.2015
Operations Manager
Taylor Basketball Inc
04.2013 - 01.2017
Sr. Commercial Account Executive
Cablevision Optimum
09.2007 - 09.2013
Consumer Account Manager
Cablevision Optimum
12.2004 - 08.2007
Operations Manager
Capital One
12.2003 - 12.2004
- A+ CompTIA
- CompTIA Net+
- MTA (Networking Fundamentals)
- MTA (Operating Systems Fundamentals)
- MyComputerCareer, In progress
Associate of Music -
Five Towns College
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