Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

David Teasley

Cleveland,OH

Summary

Personable and dedicated Call Center Manager with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients, coworkers and management. Motivated to maintain and improve customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing the company. I'm also an eager learner and a "sponge" when it comes to learning new information and skills that'll help me improve professionally and personally.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Energy Resources Call Center Manager

Step Foward
04.2023 - Current
  • Oversee and manage the call center and employees
  • Payroll Management; Review, Adjust and Approve timecards
  • Provide Training/Meetings as needed
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Make or receive calls to inform consumers about alternate energy suppliers that may potentially save them money on electric energy
  • Entered consumers information into CDS Data Services
  • Copying/Faxing/Scanning all necessary documents
  • Occasionally attend resource fairs to try to help educate potential consumers

Energy Resources Specialist

Step Forward
05.2017 - Current
  • Provide excellent service and attention to customers when face-to-face or through phone conversations.
  • Make or receive calls to inform consumers about alternate energy suppliers that may potentially save them money on electric energy
  • Entered consumers information into CDS Data Services
  • Copying/Faxing/Scanning all necessary documents
  • Occasionally attend resource fairs to try to help educate potential consumers

Loan Officer/Customer Service Rep

LoanMAX Title Loans
11.2013 - 02.2017
  • As a loan officer my job was to examine the potential customer vehicle make sure it's in decent shape and make sure the VIN number matched the paperwork
  • Then proceed to fill out the necessary paperwork to issue the loan
  • Other job duties were handling cash, filing paperwork and making outbound collection calls as needed as well as answer incoming calls.

Lifeguard

Cuyahoga Community College - Cleveland, OH
11.2012 - 06.2013

Lifeguard

City of Cleveland
06.2011 - 08.2012

Education

East Technical HS
06.2012

Skills

  • Financial/Digital Literacy
  • Typing
  • MS Office/Outlook
  • Experienced Data Entry
  • Scanning
  • Faxing
  • Copying
  • Phone Systems
  • Computer/Tech Experience
  • Leadership
  • Call Center
  • Money Management
  • Adaptability
  • Customer service
  • Call Center Operations
  • Data entry
  • Microsoft Excel
  • Analytic Skills
  • Communication skills
  • Customer relationship management
  • Mobile applications
  • Payroll
  • Clerical experience
  • Microsoft Word
  • Microsoft Outlook
  • Front desk
  • Organizational skills
  • Office management
  • Lifeguard
  • Loan Officer Experience
  • Paycom Management/Payroll

Certification

  • Customer Service
  • Digital Literacy
  • Financial Literacy
  • MS Office
  • CPR/AED/First Aid (05/2011 - 05/2013)

References

References available upon request.

Timeline

Energy Resources Call Center Manager

Step Foward
04.2023 - Current

Energy Resources Specialist

Step Forward
05.2017 - Current

Loan Officer/Customer Service Rep

LoanMAX Title Loans
11.2013 - 02.2017

Lifeguard

Cuyahoga Community College - Cleveland, OH
11.2012 - 06.2013

Lifeguard

City of Cleveland
06.2011 - 08.2012

East Technical HS

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David Teasley