David Teats
Hollidaysburg,USA
Summary
Forward-thinking professional with proven history planning and problem solving. Adept collaboration with professionals to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
13
13
years of professional experience
Work History
Technical Support Representative 1
Sheetz
02.2025 - Current
- Provide first line technical support for technology hardware and software and troubleshoot maintenance equipment issues at store level.
- Route store level inquiries to appropriate corporate departments for resolution and accurate responses.
- Monitored and analyzed system alarms using Device Monitoring applications. Created service calls and dispatched technicians.
- Identified and escalated priority issues to management for timely resolution.
- Review and recommend modifications to procedures and processes to Management team.
- Coordinated service with facility support technicians, field technicians, and dispatch specialists to resolve equipment issues at store level.
- Contacted external service providers to resolve equipment issues.
- Use reports and technology as a tool to ensure issues are resolved.
- Provided on-the-job training to new employees for skill development.
Assistant Manager
Rutters
09.2023 - 02.2025
- Ensure self and all employees provide professional, courteous, and timely service to all customers.
- Performs duties at multiple workstations (e.g., food prep, make table, expediter, etc.)
- Complete all store housekeeping functions (i.e., dusting, sweeping, mopping, cleaning restrooms, emptying trash, etc.)
- Set inventory levels for all items and order appropriately, following company guidelines
- Ensure proper receiving, storage and rotation of all goods received following company guidelines.
- Schedule employees based on peak demand times.
- Train employees in food preparation, sanitation rules and regulations.
- Share responsibility for shift coverage for call-offs when no other help can be found.
- Ensure that company recipes and quantities are adhered to using 'Price book' guidelines.
- Ensure that all company food safety guidelines, rules and procedures are followed by self and employees.
- Complete customer transactions accurately and efficiently, and ensure compliance with applicable age restricted product regulations (i.e., alcohol).
- Identify and resolve inventory control problems.
- Scheduled work hours for self and employees to optimize operations and manage labor costs across all shifts.
- Complete and submit all forms and spreadsheets necessary to complete profit and loss statements in an accurate and timely way.
- Managed the completion and distribution of forms for all personnel issues.
- Identified opportunities to enhance service and productivity, recommending actionable changes to appropriate personnel.
- Complete daily store errands including but not limited to picking up grocery items.
- Supervised daily operations during manager absence, ensuring continuity of service and staff performance.
Customer Service Supervisor
Top End Sport, LLC
03.2023 - 08.2023
- Communicate with customers/accounts via phone and email.
- Ensure Service Level Agreements (SLAs), open orders and order reports are completed.
- Enter/re-enter, edit and cancel orders in shops OMS.
- Resolve order delays.
- Review and manage back orders as needed.
- Traveled to training or sports events to provide equipment details and assist athletes with their adaptive sport equipment.
- Taking ownership of customers' issues and following problems through to resolution.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Identified areas of improvement in the customer service process and developed strategies to address them.
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and representative.
Customer Service Manager
Gulf Shore Logistics
01.2022 - 11.2022
- Communicate with clients via phone and email.
- Ensure Service Level Agreements (SLAs), open orders and warehouse reports are completed daily.
- Enter/re-enter, edit and cancel orders in our supply chain software.
- Worked with VP of Operations to ensure smooth functioning of all activities related to customer service operations.
- Resolve order exceptions.
- Review and manage back orders as needed.
- 3PL (supply chain software/WMS) User support.
- Identify issues and work towards resolution.
- Communicating and coordinating with colleagues as necessary.
- File and interpret shipping claims.
- Manage: cycle counts, lot tracking, return labels, inventory reports, and freight quote requests.
- Monitor stock reports daily.
- Work with clients and fulfillment team on new projects.
- Publish monthly invoices for clients.
- Create user profiles for WMS.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Reviewed weekly payroll for warehouse and office staff.
- Taking ownership of customers' issues and following problems through to resolution.
- Developed policies and procedures related to customer service operations.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Account Manager
Eworld Fulfillment
06.2019 - 01.2022
- Communicate with clients via phone and email.
- Ensure Service Level Agreements (SLAs), open orders and warehouse reports are completed daily.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Ensured compliance with industry regulations when dealing with clients.
- Enter/re-enter, edit and cancel orders in our supply chain software.
- Resolve order exceptions.
- Review and manage back orders as needed.
Sr. Help Desk
Jagged Peak
01.2018 - 06.2019
- Communicate with clients via phone and email.
- Ensure Service Level Agreements (SLAs), open orders and warehouse reports are completed daily.
- Enter/re-enter, edit and cancel orders in our supply chain software.
- Resolve order exceptions.
- Review and manage back orders as needed.
- EDGE (supply chain software) User support.
- Identify issues and work towards resolution.
- Worked with cross-functional teams to achieve goals.
- Utilized various software and tools to streamline processes and optimize performance.
Administrative Assistant
Pioneer Realty
07.2014 - 01.2018
- Awnser calls for all inquiries, presenting apartments/rental homes to potential clients in interest, review potential client applications.
- Managing payments for already established renters, applying charges to business accounts for services rendered.
- Traveled to sites ensuring work is being actioned according to contracts that were established.
- Managed database systems containing customer contact information.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Support Clerk
Novitas Solutions
01.2013 - 02.2014
- Electronic filling of appeals, correspondence, an medicare Part A &B
- Manifest beneficiaries forms, setting enrollment forms,
- Create invoices for shipments Inbound/outbound to iron Mountain storage.
Education
Diploma - Medical Coding
Penn Foster College
Remote06-2026
Associate of Science - Health Sciences
Kaplan Career Institute
Harrisburg, PA01-2012
High School Diploma - undefined
Greenwood Highschool
Millerstown, PA01-2010
Skills
- Microsoft Word
- Outlook
- PowerPoint
- Excel
- Access
- Quick Office
- Type 50 WPM
- Keystrokes per Hour: 12500
- Customer Service
- Warehouse Management System
- Order Management system
- Time Management
- Self-Motivation
- Conflict Resolution
- Inventory control
- Team leadership
- Time management
- Ticket management
- Client communication
- Process improvement
- Inventory management
- System monitoring
- Equipment maintenance
- Technical troubleshooting
- Software support
- Service level agreement
- User support
- Application support
- Hardware troubleshooting
Timeline
Technical Support Representative 1
Sheetz
02.2025 - Current
Assistant Manager
Rutters
09.2023 - 02.2025
Customer Service Supervisor
Top End Sport, LLC
03.2023 - 08.2023
Customer Service Manager
Gulf Shore Logistics
01.2022 - 11.2022
Account Manager
Eworld Fulfillment
06.2019 - 01.2022
Sr. Help Desk
Jagged Peak
01.2018 - 06.2019
Administrative Assistant
Pioneer Realty
07.2014 - 01.2018
Support Clerk
Novitas Solutions
01.2013 - 02.2014
Associate of Science - Health Sciences
Kaplan Career Institute
High School Diploma - undefined
Greenwood Highschool
Diploma - Medical Coding
Penn Foster College