David Temple
Las Vegas,NV
Summary
Proven leader in customer service and operations, adept at multitasking and maintaining a welcoming demeanor. Spearheaded a team to enhance client retention significantly through a loyalty program, leveraging exceptional communication and strategic planning skills. Demonstrates expertise in efficient system use for inventory accuracy, underscoring a commitment to excellence and results.
Overview
10
10
years of professional experience
Work History
Showroom Host
Rio Hotel and Casino
06.2024 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Box Office Attendant
LINQ Hotel and Casino
05.2024 - 06.2024
- Managed high-volume ticket sales, keeping lines moving quickly while maintaining accuracy.
- Educated patrons on theater policies, promoting a safe and enjoyable entertainment environment.
- Enhanced customer satisfaction by providing friendly, efficient service during ticket transactions.
- Boosted attendance at special events through targeted outreach initiatives aimed at local businesses.
Usher
Luxor Hotel and Casino
06.2023 - 05.2024
- Directed ticket holders to seats and facility locations.
- Sold admission, processed payments, and issued tickets.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Maintained clean and organized venue to create pleasant experience for guests.
Freight Handler, Receiving
FedEx Freight
12.2017 - 02.2021
- Utilized warehouse management systems for efficient tracking and updating of received goods, ensuring real-time accuracy of inventory data.
- Sorted and organized packages to make deliveries to correct address.
- Packed items to meet shipping requirements.
- Verified quantity and description of materials received by checking merchandise against packing list.
Showroom Manager
Bally's Hotel & Casino
08.2014 - 09.2016
- Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
- Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
- Strengthened customer retention rates through a loyalty rewards program, fostering long-lasting relationships with key clients.
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
Education
GED -
Valley Highschool
Las Vegas, NV06.2005
Skills
- Effective Multitasking
- Welcoming demeanor
- Customer service expertise
- Exceptional communication
Timeline
Showroom Host
Rio Hotel and Casino
06.2024 - Current
Box Office Attendant
LINQ Hotel and Casino
05.2024 - 06.2024
Usher
Luxor Hotel and Casino
06.2023 - 05.2024
Freight Handler, Receiving
FedEx Freight
12.2017 - 02.2021
Showroom Manager
Bally's Hotel & Casino
08.2014 - 09.2016
GED -
Valley Highschool
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