David Terry
Simi Valley,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
9
years of professional experience
Work History
Supervisor of Operations
Clearwoods Dry Cleaning, Inc.
08.2021 - 08.2023
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Crew Chief/Field Supervisor
Bio SoCal
11.2018 - 07.2021
- Manage and complete all jobs to completion, coordinate and plan all jobs with clients and crew, set up and establish efficient job flow, perform and supervise production work with focus on all OSHA safety guidelines and company policies and protocols.
- Biohazard clean up including crime scenes, suicides, industrial accidents, blood and infectious diseases, unattended death, odor removal, feces and urine clean up, hoarding remediation, demo work.
- Assist families, law enforcement, public service agencies, property owners and managers in restoring property that has been contaminated by biohazards as result of crime, disaster or misuse.
- Responsible for managing all vehicle maintenance, loading and unloading trucks and materials, operating all company vehicles including towing trailers, manage warehouse and inventory.
- Responsible for doing job estimates, preparing proposals, ensuring client satisfaction from first contact to job completion.
- IICRC certified.
Customer Service Sales Representative
National Lift Fleet Leasing And Sales
02.2018 - 11.2018
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Delivered superior customer service to retain existing customers and attract future customers.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Assistant Manager
Clearwoods Dry Cleaning, Inc.
06.2014 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
Oxnard High School
Oxnard, CA06.1989
State Certified EMT -
Oxnard College
Oxnard, CA2010
Skills
- Assignment Delegation
- Client Relations
- Leadership
- Complex Problems Analysis
- Planning and Implementation
- Solution Development
- Superb Time Management Skills
- Workflow Planning
- Policy and Procedure Implementation
- Employee Motivation
- High-Pressure Environments
- Project Management
- Staff Training
- Management
- Team Leadership
Timeline
Supervisor of Operations
Clearwoods Dry Cleaning, Inc.
08.2021 - 08.2023
Crew Chief/Field Supervisor
Bio SoCal
11.2018 - 07.2021
Customer Service Sales Representative
National Lift Fleet Leasing And Sales
02.2018 - 11.2018
Assistant Manager
Clearwoods Dry Cleaning, Inc.
06.2014 - 02.2018
High School Diploma -
Oxnard High School
State Certified EMT -
Oxnard College