Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

David Terry

Madison

Summary

Results-driven business professional with over 25 years of experience in entrepreneurship, e-commerce, sales, customer service, and operations management. Proven track record of launching successful ventures and driving revenue growth through strategic marketing and client engagement. Expertise in consultative sales, negotiating complex deals, and building lasting client relationships. Skilled in event management, program coordination, and leveraging technology to optimize operations and enhance customer experiences.

Overview

23
23
years of professional experience

Work History

Events Manager

GigaParts Technology Superstore
Huntsville
06.2024 - Current
  • Manage a 3,000 sq.ft. event and classroom space, overseeing scheduling, setup, and logistics for public classes, in-store events, and private rentals, ensuring seamless execution and client satisfaction.
  • Spearhead the Connect Rewards Ambassadors program, recruiting, interviewing, and managing a team of local expert volunteers who teach classes and provide customer advisory services, driving engagement and store traffic.
  • Administer volunteer tasks and rewards via the Zelos app, processing monthly points transfers for cash or store credit, enhancing program efficiency and participant satisfaction.
  • Independently handle applicant screening, selection, and onboarding for the ambassador program, exercising full decision-making authority to maintain high-quality standards.
  • Represent GigaParts at offsite local events, promoting brand visibility and fostering community relationships.
  • Manage the store’s LinkedIn account, creating content to boost engagement and strengthen brand presence.
  • Utilize Microsoft Office 365 and Teams daily to coordinate operations, communicate with stakeholders, and streamline processes.

Ads Quality Rater (Part-Time)

Telus International
Remote
12.2023 - 05.2024
  • Evaluated advertisement relevance and quality for major search engines, adhering to comprehensive rating guidelines.
  • Analyzed landing page content, ensuring transparency, quality, and optimal user experience.
  • Provided detailed feedback to support quality ratings, contributing to improved ad performance.

E-commerce Entrepreneur / Owner

DGT Merchandise
Madison
01.2022 - 03.2024
  • Founded and scaled an e-commerce business on eBay, generating $30K+ in revenue within the first year through strategic sourcing, listing optimization, and inventory management.
  • Implemented SEO and social media marketing strategies to boost visibility and engagement, driving consistent sales growth.
  • Managed all operations, including order fulfillment, accounting, vendor relations, and process improvements, enhancing profitability and customer satisfaction.

Warehouse Associate

Target Distribution
Madison
02.2020 - 01.2022
  • Performed order picking, operated heavy machinery, and resolved operational issues in a 1.6M sq.ft. distribution center, improving workflow efficiency.
  • Trained and certified on multiple equipment types, maintaining strict adherence to safety protocols.
  • Demonstrated strong time management and problem-solving skills, working independently to meet performance targets.

Owner / Photographer

D.G. Terry Photography
Madison
06.2015 - 02.2020
  • Operated a successful freelance photography business, delivering high-quality photoshoots, image editing, photo restoration, and exceptional customer experiences.
  • Managed business development, marketing, client relations, scheduling, and pricing, growing a loyal client base.
  • Leveraged Adobe Creative Suite to enhance visual content, ensuring professional-grade deliverables.

Sales and Leasing Consultant

Mercedes-Benz of Huntsville
Huntsville
04.2011 - 06.2015
  • Conducted consultative sales for luxury vehicles, achieving high customer satisfaction through needs analysis and tailored solutions.
  • Managed full sales cycle, including prospecting, qualifying, negotiating, and closing deals, consistently meeting or exceeding sales targets.
  • Built strong client relationships through transparent communication and follow-up, fostering repeat business.

Customer Retention Specialist

DirecTV
Huntsville
12.2009 - 04.2011
  • Resolved complex customer issues in a call center, achieving a 71% retention rate for clients seeking cancellation through empathy and solution-oriented strategies.
  • Addressed technical, billing, and service concerns, maintaining professionalism and building rapport to enhance customer loyalty.

Sales & Leasing Consultant

Jerry Damson Honda/Acura
Huntsville
08.2007 - 12.2009
  • Delivered consultative sales for Honda and Acura vehicles, providing tailored solutions based on customer needs.
  • Managed end-to-end sales processes, from prospecting to closing, consistently achieving sales goals.
  • Developed in-depth product knowledge to educate clients on features, pricing, and financing options.

Co-Founder / Manager / Agent

Terry Insurance Agency
Madison
04.2002 - 08.2007
  • Co-founded a property/casualty insurance firm, securing licensing and overseeing operations, finances, and client acquisition.
  • Developed and executed business and marketing plans, driving client growth through targeted campaigns and consultative services.
  • Assessed client needs to provide customized coverage solutions, building a strong reputation for trust and reliability.

Education

General Studies -

Jacksonville State University
Jacksonville, AL

Advanced Diploma -

Sparkman High School
Toney, AL

Skills

  • Event planning and management
  • Sales presentations and negotiations
  • Customer service and account management
  • E-commerce and business development
  • Operations and inventory management
  • Strategic marketing and SEO
  • Microsoft Office 365 proficiency
  • Microsoft Teams collaboration
  • Adobe Creative Suite expertise
  • Analytical problem solving
  • Technical proficiency in hardware
  • Volunteer program coordination
  • Social media management

Timeline

Events Manager

GigaParts Technology Superstore
06.2024 - Current

Ads Quality Rater (Part-Time)

Telus International
12.2023 - 05.2024

E-commerce Entrepreneur / Owner

DGT Merchandise
01.2022 - 03.2024

Warehouse Associate

Target Distribution
02.2020 - 01.2022

Owner / Photographer

D.G. Terry Photography
06.2015 - 02.2020

Sales and Leasing Consultant

Mercedes-Benz of Huntsville
04.2011 - 06.2015

Customer Retention Specialist

DirecTV
12.2009 - 04.2011

Sales & Leasing Consultant

Jerry Damson Honda/Acura
08.2007 - 12.2009

Co-Founder / Manager / Agent

Terry Insurance Agency
04.2002 - 08.2007

General Studies -

Jacksonville State University

Advanced Diploma -

Sparkman High School

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