David Terry
Madison
Summary
Results-driven business professional with over 25 years of experience in entrepreneurship, e-commerce, sales, customer service, and operations management. Proven track record of launching successful ventures and driving revenue growth through strategic marketing and client engagement. Expertise in consultative sales, negotiating complex deals, and building lasting client relationships. Skilled in event management, program coordination, and leveraging technology to optimize operations and enhance customer experiences.
Overview
23
23
years of professional experience
Work History
Events Manager
GigaParts Technology Superstore
Huntsville
2024.06 - Current
- Manage a 3,000 sq.ft. event and classroom space, overseeing scheduling, setup, and logistics for public classes, in-store events, and private rentals, ensuring seamless execution and client satisfaction.
- Spearhead the Connect Rewards Ambassadors program, recruiting, interviewing, and managing a team of local expert volunteers who teach classes and provide customer advisory services, driving engagement and store traffic.
- Administer volunteer tasks and rewards via the Zelos app, processing monthly points transfers for cash or store credit, enhancing program efficiency and participant satisfaction.
- Independently handle applicant screening, selection, and onboarding for the ambassador program, exercising full decision-making authority to maintain high-quality standards.
- Represent GigaParts at offsite local events, promoting brand visibility and fostering community relationships.
- Manage the store’s LinkedIn account, creating content to boost engagement and strengthen brand presence.
- Utilize Microsoft Office 365 and Teams daily to coordinate operations, communicate with stakeholders, and streamline processes.
Ads Quality Rater (Part-Time)
Telus International
Remote
2023.12 - 2024.05
- Evaluated advertisement relevance and quality for major search engines, adhering to comprehensive rating guidelines.
- Analyzed landing page content, ensuring transparency, quality, and optimal user experience.
- Provided detailed feedback to support quality ratings, contributing to improved ad performance.
E-commerce Entrepreneur / Owner
DGT Merchandise
Madison
2022.01 - 2024.03
- Founded and scaled an e-commerce business on eBay, generating $30K+ in revenue within the first year through strategic sourcing, listing optimization, and inventory management.
- Implemented SEO and social media marketing strategies to boost visibility and engagement, driving consistent sales growth.
- Managed all operations, including order fulfillment, accounting, vendor relations, and process improvements, enhancing profitability and customer satisfaction.
Warehouse Associate
Target Distribution
Madison
2020.02 - 2022.01
- Performed order picking, operated heavy machinery, and resolved operational issues in a 1.6M sq.ft. distribution center, improving workflow efficiency.
- Trained and certified on multiple equipment types, maintaining strict adherence to safety protocols.
- Demonstrated strong time management and problem-solving skills, working independently to meet performance targets.
Owner / Photographer
D.G. Terry Photography
Madison
2015.06 - 2020.02
- Operated a successful freelance photography business, delivering high-quality photoshoots, image editing, photo restoration, and exceptional customer experiences.
- Managed business development, marketing, client relations, scheduling, and pricing, growing a loyal client base.
- Leveraged Adobe Creative Suite to enhance visual content, ensuring professional-grade deliverables.
Sales and Leasing Consultant
Mercedes-Benz of Huntsville
Huntsville
2011.04 - 2015.06
- Conducted consultative sales for luxury vehicles, achieving high customer satisfaction through needs analysis and tailored solutions.
- Managed full sales cycle, including prospecting, qualifying, negotiating, and closing deals, consistently meeting or exceeding sales targets.
- Built strong client relationships through transparent communication and follow-up, fostering repeat business.
Customer Retention Specialist
DirecTV
Huntsville
2009.12 - 2011.04
- Resolved complex customer issues in a call center, achieving a 71% retention rate for clients seeking cancellation through empathy and solution-oriented strategies.
- Addressed technical, billing, and service concerns, maintaining professionalism and building rapport to enhance customer loyalty.
Sales & Leasing Consultant
Jerry Damson Honda/Acura
Huntsville
2007.08 - 2009.12
- Delivered consultative sales for Honda and Acura vehicles, providing tailored solutions based on customer needs.
- Managed end-to-end sales processes, from prospecting to closing, consistently achieving sales goals.
- Developed in-depth product knowledge to educate clients on features, pricing, and financing options.
Co-Founder / Manager / Agent
Terry Insurance Agency
Madison
2002.04 - 2007.08
- Co-founded a property/casualty insurance firm, securing licensing and overseeing operations, finances, and client acquisition.
- Developed and executed business and marketing plans, driving client growth through targeted campaigns and consultative services.
- Assessed client needs to provide customized coverage solutions, building a strong reputation for trust and reliability.
Education
General Studies -
Jacksonville State University
Jacksonville, ALAdvanced Diploma -
Sparkman High School
Toney, ALSkills
- Event planning and management
- Sales presentations and negotiations
- Customer service and account management
- E-commerce and business development
- Operations and inventory management
- Strategic marketing and SEO
- Microsoft Office 365 proficiency
- Microsoft Teams collaboration
- Adobe Creative Suite expertise
- Analytical problem solving
- Technical proficiency in hardware
- Volunteer program coordination
- Social media management
Timeline
Events Manager
GigaParts Technology Superstore
2024.06 - Current
Ads Quality Rater (Part-Time)
Telus International
2023.12 - 2024.05
E-commerce Entrepreneur / Owner
DGT Merchandise
2022.01 - 2024.03
Warehouse Associate
Target Distribution
2020.02 - 2022.01
Owner / Photographer
D.G. Terry Photography
2015.06 - 2020.02
Sales and Leasing Consultant
Mercedes-Benz of Huntsville
2011.04 - 2015.06
Customer Retention Specialist
DirecTV
2009.12 - 2011.04
Sales & Leasing Consultant
Jerry Damson Honda/Acura
2007.08 - 2009.12
Co-Founder / Manager / Agent
Terry Insurance Agency
2002.04 - 2007.08
General Studies -
Jacksonville State University
Advanced Diploma -
Sparkman High School