David Thomas

• Providing technology/cybersecurity consulting services
• Successfully brokered managed services contracts, negotiated agreements, and handled hardware/software procurement.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

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• Conducted comprehensive system audits on a regular basis.
• Managed vendor relationships to procure necessary equipment, services, and support for seamless network operations.
• Streamlined IT processes through the development and implementation of effective policies and procedures for network administration tasks.
• Enhanced network efficiency by implementing and maintaining system upgrades, including software, hardware, and security patches.
• Mentored junior team members on best practices for network administration, contributing to overall knowledge sharing within the IT department.
• Network design and implementation
• Sales lead

• Employed effective problem-solving techniques, increasing client satisfaction ratings.
• Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
• Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
• Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
• Established long-lasting relationships with key clients through effective account management and consistent communication.
• Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
• Demonstrated products and features to customers, answered questions and overcame objections.
• Secured key partnerships with industry influencers, enhancing brand visibility and credibility in the market.

• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
• Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
• Performed statistical analyses to gather data for operational and forecast team needs.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
• Identified and immediately resolved issues with network devices.
• Assisted IT staff on troubleshooting issues and closing calls.
• Improved network efficiency by implementing and managing system updates and patches.
• Maintained network hardware and software and monitored network to support network availability to end users.
• Enhanced network security through installation, monitoring, and maintenance of firewalls and antivirus software.