David Thomas-Lackey III
Orlando,FL
Summary
Experienced customer service professional dedicated to providing exceptional service in fast-paced environments. Demonstrated ability to efficiently handle customer interactions while upholding high service standards. Proficient in multitasking, collaborating with team members, and delivering outstanding guest experiences. Seeking opportunity to leverage expertise in customer service within a dynamic role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
McDonald's
06.2023 - 08.2024
- Managed cash register operations efficiently, handling customer orders and processing payments accurately
- Provided excellent customer service by greeting customers, taking orders, and addressing special requests
- Assisted in maintaining a clean and welcoming environment in the front-of-house area
- Supported team members during peak hours to ensure customer satisfaction and fast service
- Resolved customer complaints with a calm and professional demeanor to enhance guest experiences
Busser/Dishwasher
Olive Garden
03.2022 - 08.2024
- Assisted in creating a positive dining experience by quickly clearing and resetting tables for incoming guests
- Collaborated with servers and kitchen staff to ensure a smooth and efficient workflow
- Maintained cleanliness and organization in the dining area, ensuring compliance with health and safety standards
- Provided friendly and attentive service to guests, addressing their needs and inquiries promptly
- Assisted with general restaurant operations, including stocking supplies and preparing dining areas
Sales Associate
Self-employeed
07.2020 - 11.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associates - Diagnostic Medical Sonography
Valencia College
Orlando, FLSkills
- Customer Service & Communication
- Cash Handling & POS Systems
- Team Collaboration
- Time Management & Multitasking
- Problem-Solving & Conflict Resolution
- Restaurant Operations & Cleanliness
- Attention to Detail
- Professionalism and courtesy
- ID verification
- Basic math
Certification
- Food Handler’s Certificate
- Customer Service Training, [McDonald’s/Olive Garden Training Program]
Languages
English
Full Professional
Timeline
Cashier
McDonald's
06.2023 - 08.2024
Busser/Dishwasher
Olive Garden
03.2022 - 08.2024
Sales Associate
Self-employeed
07.2020 - 11.2022
Associates - Diagnostic Medical Sonography
Valencia College
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