David Thongphanh
Porterville,CA
Summary
Customer-oriented General Manager with 5+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
General Manager
Little Caesars
Porterville, CA
12.2018 - 07.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Server Shift Leader
Vientiane Cuisine
Porterville, CA
09.2016 - 10.2018
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Customer Service Representative
Teleperformance
West Valley City, UT
01.2014 - 11.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Granger High School
West Valley City, UT06.2011
Skills
- Microsoft Visual Basic
- Administrative Management
- Google Drive
- Financial Statement Review
- Customer Service
- Financial Management
- Hiring and Onboarding
- Financial Forecasting
Timeline
General Manager
Little Caesars
12.2018 - 07.2022
Server Shift Leader
Vientiane Cuisine
09.2016 - 10.2018
Customer Service Representative
Teleperformance
01.2014 - 11.2016
High School Diploma -
Granger High School
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