David Thornton
Land O Lakes,USA
Summary
Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Consultant
JEJ Freight
08.2021 - 07.2025
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Developed risk management plans to protect clients against potential threats.
Business Assistant
Connerton Dental Care / Heartland Dental
05.2022 - 12.2022
- Researched industry trends and supported innovative ideas to engage with thought leaders.
- Used active listening techniques to understand needs and act decisively to resolve problems.
- Identified risks and managed approaches to properly implement process improvements.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Answered questions about organization and provided callers with address, directions, and other information.
- Maintained detailed and accurate records of visitor requests and of calls received.
- Processed incoming and outgoing documents via electronic methods and systems.
- Checked visitors in and directed or escorted to appropriate departments and personnel.
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
- Handled cash and credit card payments with accuracy.
- Handled frequent work process interruptions with flexibility and poise.
- Assisted in resolving customer complaints and disputes.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Signed for incoming deliveries and notified employees of packages.
Account Manager
Bulwerk Security
02.2012 - 04.2022
- Negotiated contract terms with customers and stakeholders and closed agreements to increase revenue.
- Monitored and reported on key performance indicators to ensure efficient operations.
- Addressed customer complaints and provided satisfactory solutions through procedure changes.
- Maintained knowledge of company products and made recommendations based on client needs and prices.
- Reviewed account activity reports to identify opportunities to increase sales or retain existing customers.
- Trained new employees on company policies and strong sales techniques.
- Responded promptly to customer queries to increase overall satisfaction.
- Followed up with customers after sales to gain feedback.
- Entered customer transaction information into company databases.
Security Consultant
Bulwerk Security
02.2012 - 04.2022
- Conducted surveillance of building entrances and exits to detect potential threats to security or safety.
- Completed physical searches of individuals to detect concealed weapons or other prohibited items.
- Neutralized tense situations with tact and common sense.
- Trained personnel in security procedures and use of security equipment.
Education
Associate In Science (A.S.) - Exercise And Sports Science
Remington College
Tampa, FL11.2010
Skills
- Security Implementation
- Problem Analysis
- Risk Mitigation
- Time Management
- Document Control
- Telephone Skills
- Verbal and Written Communication
- Customer and Client Relations
- PC Proficiency
Certification
National Strength and Conditioning Association
Timeline
Business Assistant
Connerton Dental Care / Heartland Dental
05.2022 - 12.2022
Business Consultant
JEJ Freight
08.2021 - 07.2025
Account Manager
Bulwerk Security
02.2012 - 04.2022
Security Consultant
Bulwerk Security
02.2012 - 04.2022
Associate In Science (A.S.) - Exercise And Sports Science
Remington College
Community Service
Feeding Tampa Bay, Voluntary Worker, Tampa, FL, 2022-11, Present
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