David Thorpe

● Conduct myself in a professional manner while communicating with management and team members.
● Conduct briefing and debriefing for any upcoming and off-going shifts during your scheduled shift.
● Coordinate with any additional supervisors from Surefox and other security teams to ensure that all information, both Area and Site-specific, is being reviewed with all officers.
● Ensure all post equipment is signed out to the correct officers prior to them going to post and that all equipment is signed back in before the departure of each officer.
● Conduct inspections of the equipment upon check out and check-in.
● Ensure that officers have the necessary information available to them to be able to perform their essential duties/roles.
● Ensure team members have access to the designated payroll system and can properly manage their times and breaks throughout the day, as well as have access to the following items on their
work phone for their assigned post:

• Post Orders & Standard Operating Procedure (SOPs)
• Pass Down Logs
• BOLO Deck
• Metrics Recorder
• Sitrep
• Breaker Schedule (if necessary)
• Ping (if necessary)
• Other GSuite or program approved apps required to fulfill daily duties.

● Ensure employee break schedules are maintained in compliance with federal and state regulations.
● Ensure all Resilience Officers assigned to your site are not having issues with their break schedule or falling behind their no later than (NLT) time frames.
● Coordinate any deployment changes necessary to ensure that Surefox is maximizing its footprint and can effectively cover all duties and roles assigned to Surefox.
● Respond to all incidents and assume incident command as necessary
● Document any changes in posture through whatever written means have been provided to you by your leadership.
● Confirm with your immediate supervisor/manager any changes you are going to make before implementing to ensure that they will not affect pay rates, shift lengths, or breaks.
● Update coverage for each shift via email to as required.
● Manage any call-offs, late arrivals, no-shows, or other attendance issues that need to be filled out on the Discrepancy Sheet for management visibility.
● Serve as the program training coordinator as needed for ROSPATs, on-the-job training (OJT), and other scenarios in support of the training department.
● Conduct routine post-checks and training on-site.
● Be prepared to cover open posts as needed.
● Execute “Time Off Request” (TOR) process regarding the amount of notice required for each policy and submit a TOR form for the requesting officer.
● Instruct and advise team members on what additional steps may be required, such as submitting documentation for requesting leave, and notify them if their request has been approved or denied once the scheduling has made the decision.
● Receive and escalate cross-departmental matters such as:

• Payroll
• Scheduling
• Scheduling Conflicts
• Uniform
• Deficiencies
• Harassment / Bullying
• Counselings
• All other CCIRs are dictated by program leadership

● Ensure employee professional and personal development through the Surefox Counseling Program.

• Complete daily route
• Stay alert, attentive and aware at every stop
• Armor truck maintenance
• Obey the rules of the road
• Packing/Repacking
• Data entry

• Monitored cctv
• Daily reports
• Scheduling
• Problem solving
• Hourly patrol (on foot)
• Hourly fire watch (on foot)
• Maintain presentation and up keep of both post
• Supervisor in training

• Load and unload merchandise
• Floor plans
• Stocking
• Inventory
• Customer Service
• Maintain stock storage
• Heavy lifting of 70+ pounds

• Trouble shoot customer streaming devices via phone
• Answered all questions and provided knowledge of the product
• Walked Customers through setting up and navigating the product
• Met requirements of90% customer satisfaction
• Reviewed sensitive content while maintaining a90% or above average

• Review ads and classify according to policy
• Provide feedback on ads classification trends
• General data entry related tasks
• Provide suggestions to improve the process and workflow