David Thorsen

Owner and operator of The Bouncy House Guy

Responsible for coordinating and managing work crews for hoard cleanouts and biohazard remediation projects.

I was responsible for creating and implementing a training program for National Recoveries new Managers in Training. I was also responsible for the interviewing and hiring of each internal candidate. We focused on developing soft people skills. How to properly interact with employees, set proper expectations, how to develop a quality relationship with your team and how to win with your team.

I was responsible for the training and development program for all newly hired employees. I had to ensure that all new employees were trained and understood FDCPA, CFPB, Sate and local collection laws, The U.S. Department of Education Contract and customer service skills while on the phone. We often had class sized of 20-30 new collectors. Classes were held every two weeks. I had a staff of three trainers

I was responsible for training all new staff coming to the company. Classes were every two weeks and we focused on FDCPA, CFPB, State and local collection laws, The U.S. Department of Education Contract and customer service skills while on the phone.

I held various positions as a phone representative

I lead a crew of eight people. We unloaded trailers and shipped trailers to our main distribution center on a daily basis.

I ran the Plymouth warehouse until it was downsized. I was responsible for the inventory of 10 million dollars of rugs. We also ran a Customer Pick Up Center from our location. I had 12 employees in my location.

I was the shift lead for our corporate Customer Pick Up Center. I was responsible fora crew of 5-10 employees. We fulfilled and loaded furniture orders for our customers that were picking up their furniture.

This was an entry level position. I was responsible for repackaging any returned furniture