Accomplished business professional with over a decade of multi-unit experience focusing on profits. Strategic team builder & coach emphasizing consistency first. Servant leader and active listener to associates and customers alike. Exceptional planner, merchant & brand ambassador skilled in delivering the corporate message to associates, customers and the community with integrity.
Overview
18
18
years of professional experience
Work History
Area Manager
Life Storage, Inc.
Tampa, FL
07.2021 - Current
Established consistent visit, email & virtual meeting routines to provide timely communications, results and follow up.
Provide timely feedback and coach improvement strategies for opportunities.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Resolved conflicts promptly to promote positive environment for customers.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Complete due diligence, administer training and lead acquisition of nine locations two weeks before the end of 2021.
Secure vendors for annual Landscaping & Pest Control contracts.
Prepare annual budgets.
Store Manager
Walgreens
New Port Richey, FL
01.2019 - 06.2021
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings and increased sales by 8.0%.
Led Staff and local community through all aspects of everchanging pandemic.
Reviewed and monitored scheduling, purchases and other expenses to maintain monthly budget.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Managed inventory control, cash control and store opening and closing procedures.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Manager Production / Logistics
Can Can Concealment, LLC
New Port Richey, United States
03.2016 - 09.2018
Develop and launch work structure of SOP's for all associates in this light specialty manufacturer.
Create plans and communicated deadlines to complete projects on time.
Resolved issues quickly to maintain productivity goals.
Managed continuous improvement initiatives to drive gains in quality, flow and output.
Reviewed work for quality and compliance with company standards and design specifications.
Standardized production procedures, job roles and quality assurance guidelines.
District Manager
Michaels Stores Inc.
Tampa, Florida To Naples, Florida, United States
01.2003 - 02.2015
Supervised 19 locations enforcing high-quality standards of operation.
Led 3 separate District's; 13 Stores in Tampa, 13 Stores in New Orleans & 19 Stores covering Tampa to Naples, FL.
Met deadlines, proactively managing individual and team tasks while streamlining processes.
Led targeted training programs educating team on product benefits and service capabilities.
Managed teams through various change initiatives over 11 years.
Executed successful reopening strategy following Hurricane Katrina in the New Orleans market & worked to form companywide CARES program, first responder benefit offered to all associates.
Built positive and productive relationships with store and field leadership.
Supervised 19 locations to enforce high-quality standards of operation.
Education
Associate of Arts - Business Administration And Management
West Virginia Northern Community College
Weirton, WV
05.1982
Skills
Sales Tracking
Records Organization and Management
Policy Development and Enforcement
Human Resources Oversight
Performance Monitoring and Evaluation
Hiring and Onboarding and Resolution
Financial Statement Review
Focus and Follow-Through
Controlling Costs
Territory Expansion
Customer Relations
Timeline
Area Manager
Life Storage, Inc.
07.2021 - Current
Store Manager
Walgreens
01.2019 - 06.2021
Manager Production / Logistics
Can Can Concealment, LLC
03.2016 - 09.2018
District Manager
Michaels Stores Inc.
01.2003 - 02.2015
Associate of Arts - Business Administration And Management