David Tidwell
Jefferson City,TN
Summary
Dynamic and results-driven sales professional with extensive experience at Stowers Machinery. Proven expertise in customer relationship building and inventory management, consistently exceeding sales targets. Recognized for strong negotiation skills and product knowledge, fostering customer loyalty and satisfaction through exceptional service and strategic merchandising initiatives.
Overview
19
19
years of professional experience
Work History
Parts Counter Sales Person
Stowers Machinery
05.2018 - Current
- Assisted customers in identifying parts and accessories to meet machinery needs.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Provided expert guidance on product features and compatibility, enhancing customer satisfaction.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Retail Parts Professional
Advance Auto Parts
03.2013 - 05.2018
- Managed inventory levels to ensure availability of high-demand products, reducing wait times for customers.
- Assisted customers in locating and purchasing automotive parts, enhancing overall satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems, maintaining financial integrity.
- Trained new staff on product knowledge and customer service practices, improving team performance and service quality.
- Developed and implemented merchandising strategies to optimize product displays, increasing sales visibility.
- Conducted regular inventory audits to identify discrepancies, ensuring accurate stock management and reporting compliance.
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Implemented promotional strategies that increased overall sales performance within the department.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
Sales Associate
Sears
03.2013 - 09.2013
- Delivered exceptional customer service to enhance shopping experiences and build customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Built relationships with customers to encourage repeat business through friendly and engaging conversations
- Excelled at selling workout equipment, and lawn equipment, making sure to sell warranties to there purchases
- Always exceeded sales expectations by three times as much as the next associate
Sales Representative /Merchandise Stocker
Sam's Club
07.2012 - 09.2013
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Exceeded sales targets through effective planning and goal setting.
Lead Courtesy Clerk
Food City
03.2007 - 07.2012
- Assisted customers with inquiries and product location, enhancing shopping experience.
- Maintained cleanliness and organization of store areas, ensuring compliance with hygiene standards.
- Processed transactions efficiently at checkout, minimizing wait times for customers.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Trained new employees on store policies and customer service practices, fostering a supportive environment.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Monitored sales floor for safety hazards, proactively addressing issues to ensure a secure shopping environment.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
No Degree - Nursing
Pellissippi State Community College
Knoxville, TNHigh School Diploma -
Carter High School
Knoxville, TN05-2011
Skills
- Customer relationship building
- Goal-oriented mindset
- Strong negotiation
- Product knowledge expertise
- Inventory management proficiency
- Cash handling experience
- Customer service
- Operations management
Timeline
Parts Counter Sales Person
Stowers Machinery
05.2018 - Current
Retail Parts Professional
Advance Auto Parts
03.2013 - 05.2018
Sales Associate
Sears
03.2013 - 09.2013
Sales Representative /Merchandise Stocker
Sam's Club
07.2012 - 09.2013
Lead Courtesy Clerk
Food City
03.2007 - 07.2012
No Degree - Nursing
Pellissippi State Community College
High School Diploma -
Carter High School