David Tompkins
Operations Administrator
Bristol,CT
Summary
Hardworking and skilled operations administrative professional possessing a strong desire to learn and grow professionally, aiming to establish a long lasting career. Extremely detail oriented and a masterful problem solver that is proficient in Administrative Tasks, MS Office, Salesforce and varied CRM applications.
Overview
10
10
years of professional experience
Work History
Operations Administrator
Woodgrain
12.2022 - Current
- Monitored and responded to operations email inboxes.
- Performed shipping feedback and unshipped orders as necessary.
- Upkept local and digital files, including PODs and Receiving documents.
- Provided POD's and/or Receiving documents when requested.
- Assisted in reducing inventory maintenance by working with Product Management, Returns Department, and Vendor Partners to request and coordinate RGAs for vendor returns and to help manage defective or damaged material to be repaired or salvaged.
- Assisted Product Management/Purchasing by checking acknowledgments and reconciling cost discrepancies.
- Provided, as needed, support to Branch operations, including but not limited to: HR issues, cycle counts, inventory reports (value added/adjustments), receiving, running specialized reports (SX.e/invoice exception/customer order), system maintenance, and ordering/ managing office supplies.
- Performed inventory management.
- Created POs and transfer requests for multiple warehouses.
- Managed multiple spreadsheets and data sets.
- Audited all orders and fulfillments for accuracy and order/delivery integrity.
- Performed billing audits and analyses.
- Billed customers as needed and performed Accounts Receivable duties
- Facilitated shipping and receiving.
- Streamlined operations by implementing efficient processes and procedures for administrative tasks.
- Assisted with HR functions as needed.
Administrative Assistant
Bristol Boys and Girls Club
09.2021 - 12.2022
- Answered incoming phone calls, directed calls as needed.
- Answered all incoming emails for local club as well as emails delegated from the School-Based Director.
- Served as a direct assistant to all needs of the School-Based Director and above.
- Organized calendar and scheduled meetings.
- Aided in recruitment as needed.
- Developed and maintained a digital filing system.
- Wrote and distributed emails, correspondence memos, letters, faxes, and forms.
- Assisted in the preparation of regularly scheduled reports.
- Maintained the reception area.
- Reviewed, sorted, and distributed incoming mail.
- Assisted in managing/supervising at multiple childcare facilities, providing childcare as a fill-in for School-Based Clubhouse Directors.
- Designed and oversaw the implementation of age-appropriate educational and recreational curriculum.
- Performed childcare inspections/performance reviews of various clubhouses for the Director.
- Performed different IT functions as needed due to extensive computer knowledge.
- Onboarded every student in every School-Based program as well as Summer programs across the region covered by the local club chapter.
- Aided in Payment Processing/AR Functions.
- Processed purchase orders.
- Maintained Salesforce databases and kanban boards used for tracking all students enrolled at different sites.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Deli Assistant Manager
Stop and Shop Supermarket
08.2017 - 08.2021
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Aided in setting up and updating weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions, and individual employee strengths.
- Provided excellent customer service through active listening and addressing customer needs promptly, dealing with complaints as required.
- Maintained accurate inventory control by conducting regular stock checks and replenishing as necessary.
- Supervised staff of 5-10 when Deli Manager was not present.
Shift Supervisor
DAVIDsTEA
04.2017 - 08.2017
- Managed and supervised a staff of 3.
- Completed opening and closing paperwork.
- Maintained workplace cleanliness and safety standards.
- Received inbound calls, returns, questions, and complaints and managed them accordingly.
- Conducted sales as part of a high volume high-profit team - the top grossing store in New England.
- Stayed up to date on all new merchandise, sales, and promotions.
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Aided in the creation of efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Analyzed sales figures and identified areas for improvement.
Deli Department Manager
Walmart
08.2016 - 02.2017
- Managed and oversaw a staff of 9
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention
- Investigated and integrated enhanced service and team management strategies to boost business profits
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations
- Aided in setting up and updating weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions, and individual employee strengths.
- Collaborated with store management team to develop marketing initiatives that boosted traffic and sales in the deli department.
- Led weekly meetings with deli team members to review performance metrics, set goals for improvement areas identified in data analysis reports.
- Oversaw ordering processes for supplies and products, maintaining appropriate stock levels to meet anticipated demand while minimizing overstock situations.
- Achieved excellence in food safety by conducting regular training sessions with staff to ensure compliance with state regulations and company policies.
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
Impulse/Candy Department Manager
Walmart
03.2014 - 08.2016
- Oversaw and scheduled a team of 2.
- Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Reduced waste and pursued revenue development strategies to keep the department aligned with sales and profit targets.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
- Maximized productivity and profitability by balancing sales and expenses.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Spearheaded innovative initiatives that added value to the organization and increased departmental recognition within the company.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Education
No Degree - K-6 Education, Earth Science
Central Connecticut State University
New Britain, CT 05.2001 -
Skills
Customer Support
Affiliations
Boy Scouts of America
2001-Present
Eagle Scout with Troop 75 of the BSA, active volunteer.
Timeline
Operations Administrator
Woodgrain
12.2022 - Current
Administrative Assistant
Bristol Boys and Girls Club
09.2021 - 12.2022
Deli Assistant Manager
Stop and Shop Supermarket
08.2017 - 08.2021
Shift Supervisor
DAVIDsTEA
04.2017 - 08.2017
Deli Department Manager
Walmart
08.2016 - 02.2017
Impulse/Candy Department Manager
Walmart
03.2014 - 08.2016
No Degree - K-6 Education, Earth Science
Central Connecticut State University
05.2001 -