DAVID TOROPOV
Bartlett,IL
Summary
A proactive and hard working customer service professional excited to re-enter the food service industry. I am a fast learner capable of multi-tasking with a calm and confident nature and my years of experience in the non-profit sector have given me stand out customer engagement abilities and organizational skills to be a valuable and dependable member of your team.
Overview
13
13
years of professional experience
Work History
Barista
Philz Coffee
27 W Chicago Ave
04.2023 - 06.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Barista
Ritual Coffeehouse
1821 W Irving Park Rd
09.2022 - 04.2023
- Constantly expanded personal knowledge of coffee styles and varieties.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Dir. of Individual & Major Giving & Special Events
About Face Theatre
07.2017 - 03.2022
- Led and created long-term strong relationships with donors and key stakeholders.
- Secured major gifts of up to $25,000 through long term donor stewardship.
- Managed planning of About Face's Wonka Ball at the Saturday Night Live: The Experience and Wonka Ball: Disco Inferno galas.
- Maintained and managed accurate records in CRM platforms to optimize asks and engagement opportunities.
Service Bartender
Doc B's Fresh Kitchen
05.2017 - 06.2017
- Prepared custom drink orders by accurately measuring and mixing ingredients.
- Managed bar inventory and restocked supplies.
- Tracked bar stock levels and promptly replenished low supplies to prevent shortages.
Administrative Coordinator & Fundraising/Sales Rep
Chicago Shakespeare Theater
10.2011 - 08.2015
- Exemplified paramount patron engagement and fundraising skills with respectful "patron first" philosophy.
- Assigned responsibility for executing weekly payroll and pledge tracking of direct telefundraising department for over three years.
- Set example of professionalism and sustained effort through training of fundraising skills with new representatives and leading workshops.
- Served as long-term representative of call center to ensure reliable communication across departments.
Education
Bachelor of Arts - English Literature
Bard College
Annandale-on-Hudson, New York2011
Skills
- Exemplary Customer Service & Relationship Building Skills
- Cash Handling & Administrative Reporting
- Excellent Written & Verbal Communication
- Strong Leadership Skills
- Neat, Clean & Organized
- Flexible and Easily Adaptable to New Strategies
Timeline
Barista
Philz Coffee
04.2023 - 06.2024
Barista
Ritual Coffeehouse
09.2022 - 04.2023
Dir. of Individual & Major Giving & Special Events
About Face Theatre
07.2017 - 03.2022
Service Bartender
Doc B's Fresh Kitchen
05.2017 - 06.2017
Administrative Coordinator & Fundraising/Sales Rep
Chicago Shakespeare Theater
10.2011 - 08.2015
Bachelor of Arts - English Literature
Bard College