David Torres

• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
• Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
• Trained and supervised event staff to complete tasks on time.
• Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
• Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
• Promoted upselling strategies among servers, leading to higher average check values per transaction.
• Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
• Adhered to safe work practices, food safety regulations, and corporate guidelines.
• Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
• Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
• Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
• Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
• Developed strong vendor relationships for better pricing negotiations, resulting in cost savings for the restaurant.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
• Addressed guest concerns and resolved all issues to guests' satisfaction.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Chef Paul Virant's flagship Michelin starred restaurant. Menu constantly changing. Very seasonal.

• Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
• Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
• Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
• Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Traveled the country training servers for high end steakhouse

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

First Fine Dining position. Beginning of love of wine and pallette growth.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Championed ongoing professional development opportunities for current servers, fostering a culture of continuous growth within the team.
• Implemented ongoing refresher courses to ensure all servers remained up-to-date on company policies, industry trends, and best practices in customer service.
• Mentored struggling servers, providing personalized coaching sessions to improve their skill sets and confidence levels.
• Reduced employee turnover rates with thorough onboarding programs for new servers, emphasizing company culture and expectations.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.