DAVID TROVILLION
Orlando,FL
Summary
Motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively unsupervised and quickly master new skills.
Overview
23
23
years of professional experience
Work History
Supervisor- Resort Operations
Universal Studio Orlando
Orlando, FL
01.2022 - Current
- Maintained cleanliness of park public spaces such as attractions and public areas by performing routine cleaning procedures.
- Identified training needs among staff members and developed appropriate training programs accordingly.
- Assisted with training new associates and cross-training existing associates.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Collaborated with other departments to coordinate workflow processes between teams.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Owner/Operator
Pressed 4 Time - Dry Cleaner
Orlando, FL
01.2012 - 12.2023
- Day-to-day business operations
- Created and monitored promotional approaches to increase sales and profit levels
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed training materials and conducted user training sessions on document management systems.
- Created training materials and conducted training sessions for new employees.
Customer Service Supervisor / Duty Manager
Universal Orlando
Orlando, Florida
04.2008 - 03.2012
- Coached employees through day-to-day work and complex problems
- Performed Manager on Duty (399) responsibilities
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Station Manager
Express Jet Airlines, XJT
Gulfport, Mississippi
10.2005 - 02.2008
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Ground Security Supervisor
- Assisted in recruiting, hiring and training of team members
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Station Manager
Atlantic Southeast Airlines
Chattanooga, TN
11.2001 - 09.2005
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
- Created plans and communicated deadlines to ensure projects were completed on time
- Proved successful working within tight deadlines and fast-paced atmosphere
- Improved operations through consistent hard work and dedication.
Education
Skills
- Integrity and Transparency
- Complex Problem Solving
- Effective Communicator and Public Speaker
- Judgment and Decision-Making
- Profit and Loss Management
- Adaptable and Flexible
- Training experience
- Team Member Training
- Instructor Training
- Training leadership
Timeline
Supervisor- Resort Operations
Universal Studio Orlando
01.2022 - Current
Owner/Operator
Pressed 4 Time - Dry Cleaner
01.2012 - 12.2023
Customer Service Supervisor / Duty Manager
Universal Orlando
04.2008 - 03.2012
Station Manager
Express Jet Airlines, XJT
10.2005 - 02.2008
Station Manager
Atlantic Southeast Airlines
11.2001 - 09.2005