David Tuitele
Seattle,WA
Summary
Dynamic Systems Analyst with extensive experience at Ben Bridge Jewelers, excelling in technical support and systems analysis. Proven ability to enhance network performance and improve client satisfaction through effective communication and troubleshooting expertise. Skilled in Microsoft SharePoint and database management, consistently delivering innovative solutions to complex technical challenges.
Overview
12
12
years of professional experience
Work History
Systems Analyst
Ben Bridge Jewelers
01.2025 - Current
- Responsible for monitoring, implementing
- Identify, log and resolve technical problems with software applications or network systems
- Identify changes and system improvements to present to senior team leaders for consideration
- Provide advice and guidance to colleagues regarding incidents
- Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
- Create, maintain, and distribute reports of progress to senior leadership
- Maintain client databases with up to date solutions and clear record of activities
- Explain and document technical issues in a clear, concise manner to clients
- Create knowledge base articles such as 'how to' and etc. for clients or other technicians
- Record events, problems and resolutions in logs
- Set up new customer accounts, follow-up and update status to customers
- Identify and suggest possible improvements on procedures
Service Desk Analyst/ Technician II
Ben Bridge Jewelers
01.2017 - 01.2024
- Responsible for monitoring and maintaining computer system and networks. Trusted to provide technical support across company, test new technology, respond to service issues and requests in a timely manner, and ensure compliance with agreed service levels and department guidelines.
- Identify, log and resolve technical problems with software applications or network systems
- Identify changes and system improvements to present to senior team leaders for consideration
- Provide advice and guidance to colleagues regarding incidents
- Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
- Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance
- Create, maintain, and distribute reports of progress to senior leadership
- Maintain client databases with up to date solutions and clear record of activities
- Explain and document technical issues in a clear, concise manner to clients
- Create knowledge base articles such as 'how to' and etc. for clients or other technicians
- Record events, problems and resolutions in logs
- Set up new customer accounts, follow-up and update status to customers
- Identify and suggest possible improvements on procedures
Computer Support Analyst
UW Medicine IT Services
01.2019 - 01.2020
- Responsible to provide operating system, hardware, and application support that is critical to clinical, research, and academics.
Service Desk Analyst
Molina Health Care
01.2016 - 01.2017
- Accountable for assisting customers with ongoing issues and answering questions regarding open tickets.
Service Desk Analyst
Premera Blue Cross Blue Shield
01.2014 - 01.2016
- Key responsibilities included; identifying trends in continuing hardware, software or systems problems.
Education
Certification, Cybersecurity
UW Professional & Continuing Education
06-2025
Google IT Support Professional Certificate -
Coursera
01.2018
Technical Support Certificate - Business Communications, IT Applications, IT Comp., Professional Development, Writing Fundamentals, IT Fundamentals
Year Up/Bellevue College
01.2014
Skills
- Microsoft SharePoint
- Technical support
- Systems analysis
- Network troubleshooting
- Database management
- Customer service
- Effective communication
- Windows 10 and 11
- Citrix and VMware
- Active Directory
- Web browsers (IE, Chrome, Firefox, Edge)
- Microsoft Excel and Office 365
- SAP and Dynamics 365
- PowerShell and scripting tools
- Remote access solutions (Bomgar, Citrix Receiver, Pulse)
- Collaboration tools (Skype for Business, Cisco Jabber)
- Service management (Remedy, ServiceNow)
- Apple Business Management and iOS devices
- Troubleshooting hardware (desktops, laptops, monitors)
- Networking equipment (Cisco IP phones, Juniper devices)
- Dell and HP systems
Languages
- Fluent in English
- Samoan
Languages
Samoan
Native/ Bilingual
Timeline
Systems Analyst
Ben Bridge Jewelers
01.2025 - Current
Computer Support Analyst
UW Medicine IT Services
01.2019 - 01.2020
Service Desk Analyst/ Technician II
Ben Bridge Jewelers
01.2017 - 01.2024
Service Desk Analyst
Molina Health Care
01.2016 - 01.2017
Service Desk Analyst
Premera Blue Cross Blue Shield
01.2014 - 01.2016
Certification, Cybersecurity
UW Professional & Continuing Education
Google IT Support Professional Certificate -
Coursera
Technical Support Certificate - Business Communications, IT Applications, IT Comp., Professional Development, Writing Fundamentals, IT Fundamentals
Year Up/Bellevue College
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