Chyna Sulunga
Inglewood,CA
Summary
Reliable individual demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
20
20
years of professional experience
Work History
Recruiter
United Airlines
Los Angeles, CA
08.2022 - Current
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Maintained Applicant Tracking System records of all applicants.
- Negotiated salaries and other employment terms with successful applicants.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Collaborated with hiring managers to understand position requirements.
- Organized recruitment activities such as career fairs, campus visits.
- Built relationships with universities, colleges, alumni associations.
- Identified best practices for recruiting process improvement.
- Ensured compliance with applicable laws and regulations regarding recruitment activities.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
- Negotiated salary and benefits packages with candidates.
- Acted as a brand ambassador, promoting the company's values and culture to potential candidates.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Maintained candidate pipelines for high-volume roles, ensuring a constant flow of talent.
- Fostered relationships with hiring managers to understand departmental hiring needs.
Financial Analyst
United Airlines
Los Angeles, California
10.2021 - Current
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
- Reviewed financial reports and streamlined operations to increase productivity and company profits.
- Managed, tracked and monitored financial updates, watch lists and insurance files.
- Improved operational efficiency and cultivated cost reduction and increased productivity.
- Analyzed projects for capital deployment and helped structure multi-million dollar deals.
- Consolidated financial data and materials for key leadership meetings.
- Monitored and analyzed financial, statistical and operational data trends.
- Identified budget variances and recommended corrective actions, avoiding overruns and maintaining positive cash position.
Airport Ops Supervisor Business Office
United Airlines
Los Angeles, CA
08.2018 - 10.2020
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Drafted invoices for completed work.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced operational risks while organizing data to forecast performance trends.
Coordinator
United Airlines
Los Angeles, CA
08.2016 - 02.2018
- Gathered and organized materials to support operations.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Entered data, generated reports and produced tracking documents.
Human Resources Manager
SkyWest Airlines, Inc
Los Angeles, Hawthorne, USA, USA
08.2013 - 08.2016
- Hired, managed and mentored an average of 20 new customer service representatives per year
- Effectively communicated with team members to maintain clearly defined expectations
- Monitor and schedule employee performance evaluations
- Manage station LOA, FMLA and OJI communication
- Represent company at Unemployment Hearings
- Conduct employee termination, exit reviews and ensure policy is implemented
- Manage Safety Department to meet regulartory standards with main line partners, FAA, TSA and OSHA
- Complete and responds to audits promptly, consistently mentor shift managers, supervisors and frontline employees.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Operation Shift Manager
SkyWest Airlines, Inc
Los Angeles, CA
05.2013 - 08.2013
- Coordinate all operational activity by shift and ensure operational efficiencey and organization for 3 departments.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained and mentored new employees to maximize team performance.
Customer Service Supervisor
SkyWest Airlines, Inc
Los Angeles, CA
06.2008 - 05.2013
- Check in, boarding and ticketing passengers
- Proficient use of computer systems and general customer service assistance for passengers
- Training of Customer Service Representatives during on job training
- Assist to resolve conflicts, ensure timely departure of flights, monitor manpower and promote safety at all times.
- Coached employees through day-to-day work and complex problems.
Customer Service Agent
SkyWest Airlines, Inc
Los Angeles, CA
12.2004 - 06.2008
- Ticketing and rebooking passengers, board flights, assisted special needs passengers, resolve customer complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Education
High School Diploma -
Hawthorne High School
06-1995
Some College (No Degree) -
Devry Institue
Long Beach, CASome College (No Degree) -
El Camino College
Gardena, CASkills
- Report Preparation and Presentation
- Analytical Thinking
- Impact Assessment
- Problem Solving
- Timing Optimization
- Financial Planning
- Performance Analysis
- Process Improvement
- Recruitment
- Talent Acquisition
- Salary Negotiation
- Pre-Employment Screening
- Project Management
- Talent management
- College recruiting
- Recruiting and Sourcing
- Team Collaboration
- Applicant Tracking Systems
- Cross-Functional Teamwork
- Community Networking
- Strategic Sourcing
Accomplishments
- Reduced staff turnover by 60% in one year by implementing several well-received team and morale-building programs
- Developed new station training path for On Job Training orientation
- Assisted in HUB reaching quarterly Performance/Financial goals.
Affiliations
- uIMPACT board since 2018, recently board director for LAX Chapter
- Youth Director at Lennox United Methodist Church
Timeline
Recruiter
United Airlines
08.2022 - Current
Financial Analyst
United Airlines
10.2021 - Current
Airport Ops Supervisor Business Office
United Airlines
08.2018 - 10.2020
Coordinator
United Airlines
08.2016 - 02.2018
Human Resources Manager
SkyWest Airlines, Inc
08.2013 - 08.2016
Operation Shift Manager
SkyWest Airlines, Inc
05.2013 - 08.2013
Customer Service Supervisor
SkyWest Airlines, Inc
06.2008 - 05.2013
Customer Service Agent
SkyWest Airlines, Inc
12.2004 - 06.2008
High School Diploma -
Hawthorne High School
Some College (No Degree) -
Devry Institue
Some College (No Degree) -
El Camino College
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