Summary
Overview
Work History
Education
Skills
Timeline
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David Turich

Feasterville,PA

Summary

Proven leader in the gaming industry, adept at program optimization and new employee training, with a history of enhancing team performance and guest experience at Parx Casino. Excels in strategic thinking and exceptional communication, significantly improving training outcomes and operational efficiency. Skilled in leadership training and customer service, consistently achieving organizational goals.

Overview

28
28
years of professional experience

Work History

Table Games Training Manager

Parx Casino
08.2018 - Current
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Create business processes for new games and train how to deal the game
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Train new supervisors for their role

Lead Supervisor

Parx Casino
10.2010 - 08.2018
  • Demonstrated strong leadership skills, motivating team members to reach their full potential through coaching and mentoring efforts.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Championed employee development by offering regular training opportunities, supporting professional growth, and cultivating a culture of learning.
  • Monitor and maintain gaming business needs
  • Make decisions based on the needs of the company and guests

Casino Floor Supervisor

Parx Casino
06.2010 - 10.2010
  • Participated in ongoing professional development opportunities designed to expand knowledge base about emerging technologies within the industry.
  • Maintained compliance with all local, state, and federal gaming regulations, ensuring the casino''s reputation for integrity remained intact.
  • Provided exceptional customer service to VIP guests, fostering long-term relationships and repeat visits.
  • Conducted thorough evaluations of dealer performance levels, providing constructive feedback to help improve overall skill sets.

Table Games Assistant Shift Manager

Horsehoe Casino
06.2008 - 05.2010
  • Collaborated with Security personnel to maintain a safe gaming environment for all guests and staff members alike.
  • Assisted Marketing department in designing promotional events targeting specific player demographics for enhanced engagement at the tables.
  • Managed daily cash handling processes efficiently, ensuring accurate accounting records were maintained at all times.
  • Streamlined communication between departments, successfully coordinating with other shift managers to ensure smooth transitions during shift changes.

Table Games Pit Manager

Horseshoe Casino
02.2000 - 06.2008
  • Enhanced guest experience by providing exceptional customer service and maintaining a professional demeanor.
  • Implemented targeted training programs for new hires as well as existing employees seeking advancement opportunities within the organization.
  • Continuously updated knowledge on current gaming trends, enabling proactive adjustments to stay competitive within the market.
  • Assisted marketing department in creating promotions designed to attract new players and increase overall casino revenue.

Table Games Supervisor

Empress Casino
06.1999 - 02.2000
  • Monitored chips purchases, table inventories, and player win ratios.
  • Oversaw area games to maintain security and compliance.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
  • Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.

Table Games Dealer

Empress Casino
06.1996 - 06.1999
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Education

Chicago State University
Chicago, IL
08.1996

Associate of Arts - Business Management

Morraine Valley Community College
Palos Hills, IL
05.1995

High School Diploma -

Bishop Noll Institute
Hammond, IN
06.1992

Skills

  • New hire on-boarding
  • Program Optimization
  • New Employee Training
  • Coaching and Mentoring
  • Excellent Customer service
  • Strategic thinker
  • Exceptional communicator
  • Adaptive Learning
  • Leadership training

Timeline

Table Games Training Manager

Parx Casino
08.2018 - Current

Lead Supervisor

Parx Casino
10.2010 - 08.2018

Casino Floor Supervisor

Parx Casino
06.2010 - 10.2010

Table Games Assistant Shift Manager

Horsehoe Casino
06.2008 - 05.2010

Table Games Pit Manager

Horseshoe Casino
02.2000 - 06.2008

Table Games Supervisor

Empress Casino
06.1999 - 02.2000

Table Games Dealer

Empress Casino
06.1996 - 06.1999

Chicago State University

Associate of Arts - Business Management

Morraine Valley Community College

High School Diploma -

Bishop Noll Institute

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David Turich