David Turknett
Tallahassee,FL
Summary
With a background in experimenting with recipes and cultivating a delicious menu, as well as creating a unique environment for a restaurant, I am confident in my abilities to contribute to the culinary industry. My attention to detail, commitment to safety, and focus on inclusivity make me a valuable asset to any team or establishment. I am eager to bring my expertise and passion to new challenges and continue to provide exceptional experiences to guests.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner/Operator
Burrito Boarder
01.2013 - Current
- As General manager, I implemented strategies to achieve revenue growth, resulting in a remarkable 133% increase over a three year-period.
- After taking ownership in August of 2016, Burrito Boarder achieved consistent double-digit growth.
- Drawing from my passion for gaming and culinary arts, I successfully cultivated a unique environment that combines the thrill of gaming with the enjoyment of good food.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeated patronage.
- Improved employee retention by fostering a positive and safe work environment and by providing opportunities for growth and development.
- Set employee schedules, managed payroll, delegated work, and monitored food quality and service performance.
- Fostered a culture of inclusivity and warmth, making sure that every individual feels welcomed and valued. This dedication to creating a safe and welcoming atmosphere has garnered positive feedback and loyal customers.
FOH Manager
Cody's American Roadhouse
06.2012 - 01.2013
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Successfully managed to reduce guest complaints from several occurring on a daily or weekly basis to just one complaint over a span of three months.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
Manager
Crisper's (Fresh Alternatives)
04.2008 - 03.2011
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers preferences.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
FOH Manager
TGI FRIDAYS
01.2003 - 03.2008
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Awarded two company wide 'Presidential' awards & Three FOH Manager of the Quarter awards.
- Managed expo/bar/kitchen when demands of business required such.
- Oversaw food preparation and monitored safety protocols.
- Oversaw operations with P&L responsibility.
Education
High School Diploma -
Amos P. Godby High School
Tallahassee, FL05.1981
Skills
- Team Leadership and Management
- Employee Scheduling
- Menu development
- Customer Engagement
- Catering Management
- Profit & Loss Management
- Cash Handling
- OSHA
- Local Regulations Compliance
- HACCP
- POS System Operation
- Vendor Relations
Certification
ServSafe Certification (Manager), 2019
Timeline
Owner/Operator
Burrito Boarder
01.2013 - Current
FOH Manager
Cody's American Roadhouse
06.2012 - 01.2013
Manager
Crisper's (Fresh Alternatives)
04.2008 - 03.2011
FOH Manager
TGI FRIDAYS
01.2003 - 03.2008
High School Diploma -
Amos P. Godby High School