David Ujka
Yonkers,NY
Summary
Multi-tasking individual committed to creating a positive workplace culture while striving for high results. Driven with innovation and goal-oriented professional devoted to excelling in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Housing Intake Coordinator
Westchester Residential Opportunities
White Plains, NY
08.2024 - Current
- Conducted comprehensive intake assessments for clients seeking housing assistance, ensuring all necessary documentation was collected and processed efficiently.
- Provided guidance and support to clients in understanding housing programs, eligibility criteria, and application processes, fostering a client-centered approach.
- Collaborated with local agencies and housing providers to connect clients with appropriate resources and housing opportunities.
- Maintained accurate and confidential records in compliance with agency policies and state regulations, enhancing data integrity and reporting capabilities.
- Facilitated workshops and informational sessions to educate clients about their housing rights and available resources.
- Actively participated in team meetings and case reviews to develop strategies for improving service delivery and client outcomes.
- Assisted in the development and implementation of outreach initiatives to raise awareness of housing services within the community.
Fair Housing Investigator/Counselor
Westchester Residential Opportunities
White Plains, NY
06.2022 - 07.2024
- Strong background in conducting investigations related to fair housing complaints, analyzing data, and preparing reports
- Demonstrate ability to work independently and as part of a team to ensure that fair housing laws are being enforced and that all individuals are protected from discrimination in their housing search and rental or purchase
- Conduct on-site visits to properties and units, maintaining accurate records of investigations
- Prepare reports on investigation findings make me a valuable asset to my current organization committed to fair housing practices
- Provide counseling and guidance to individuals seeking fair housing assistance further demonstrates my commitment to ensuring equitable housing opportunities for all
Sales Consultant
Acca19 AL
Shkoder, Albania
01.2019 - 12.2022
- Conduct market research and analyze date to identify new sales options
- Create detailed sales presentations to communicate product features and market data
- Respond to telephone and in-person requests for information
- Consistently exceeded monthly and quarterly sales target
- Maintained strong relationship with clients
- Train and mentor new staff
Customer Service Assistant
EW Innovation
Shkoder, Albania
02.2016 - 01.2019
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Managed 80-100 incoming calls each day with the utmost professionalism and knowledgeable service
- Maintain accurate customer service records and documentation of all customer interactions and follow up
- Offered basic technical support for clients on a wide range of company products
- Described product highlights and benefits to help guide purchasing decisions
Education
Bachelor of Science - Tourism Marketing
Luigj Gurakuqi
Shkoder, Albania08.2021
Skills
- Scheduling appointments
- Follow-up skills
- Multi-line phone operations
- Data Entry
- Write reports
- Customer Service Management
- Schedule Management
- Multitasking and Organization
Hobbies and Interests
- Singing
- Soccer
- Basketball
- Exploring new cultures
Languages
- English
- Italian
- Albanian
- Basic Spanish
Timeline
Housing Intake Coordinator
Westchester Residential Opportunities
08.2024 - Current
Fair Housing Investigator/Counselor
Westchester Residential Opportunities
06.2022 - 07.2024
Sales Consultant
Acca19 AL
01.2019 - 12.2022
Customer Service Assistant
EW Innovation
02.2016 - 01.2019
Bachelor of Science - Tourism Marketing
Luigj Gurakuqi
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