David B. Ullom
Omaha,NE
Overview
38
38
years of professional experience
Work History
Health and Well-being
10.2024 - Current
- I am re-entering the workforce after taking a short break to address personal issues arising from a below the knee amputation of the left leg in September of 2024.
Applications Analyst
Mosaic
Omaha, NE
10.2022 - 10.2024
- Designed, maintained, and supported critical business applications, ensuring seamless operation and optimal functionality.
- Collaborated with stakeholders to gather requirements, ensuring accurate and timely development of requested functionalities.
- Performed rigorous testing of development changes, ensuring proper implementation within deadlines.
- Worked in an Agile framework, contributing to the development process through regular sprints and iterative improvements.
Quality Assurance Analyst
T.P.G.
Omaha, NE
10.2020 - 07.2022
- Monitored third-party call centers for compliance and quality concerns, identifying issues through recorded phone call reviews.
- Documented quality concerns and compliance issues to ensure proper resolution and ongoing improvements.
- Contributed to AI system training, ensuring adherence to quality standards for optimal data input.
Business Analyst
Radisson Hotels
Omaha, NE
03.2003 - 11.2019
- Led design sessions with stakeholders to analyze and document business needs, ensuring development efforts aligned with organizational goals.
- Created detailed documentation of system requirements for developers, facilitating smooth system implementations and functionality updates.
- Conducted thorough testing of changes and updates, ensuring delivery of high-quality products to the business.
Lead Customer Service Supervisor
Radisson Hotels
Omaha, NE
03.2002 - 03.2003
- Supported customer service representatives in resolving complex guest complaints, ensuring positive customer experiences.
- Trained customer service staff on new programs and initiatives, contributing to improved service delivery and operational effectiveness.
- Mentored team members to achieve quality and performance metrics, fostering a productive and compliant work environment.
Sales Supervisor
Radisson Hotels
Omaha, NE
03.1998 - 10.2001
- Mentored sales representatives in attaining sales goals while providing a high level of customer service.
- Trained sales staff on initiatives designed to drive growth and profitability.
- Provided reporting to Sales Managers showing progress of team members towards sales and conversion goals.
Training and Development Supervisor
Radisson Hotels
Omaha, NE
01.1997 - 02.1998
- Trained new sales representatives on use of the proprietary reservation system.
- Provided revenue management training to hotel staff to optimize occupancy and increase sales revenue.
- Developed training materials supporting new and evolving sales and customer service initiatives.
Sales Representative
Radisson Hotels
Albuquerque, NM
03.1996 - 01.1997
- Responsible for selling various hotel locations based on customer needs.
- Drive revenue by attaining and exceeding sales conversion goals.
- Providing excellent customer service through active listening skills to understand customer needs.
Specialist E4 Radio Teletype Operator
U.S. Army Reserves
Albuquerque, NM
06.1987 - 06.1993
- Operated and maintained radio teletype communications equipment for secure and reliable communication.
- Operated and maintained land line communications systems for local operations.
- Ensured secure communications protocols were followed so that messaging was encrypted and decrypted correctly.
Timeline
Health and Well-being
10.2024 - Current
Applications Analyst
Mosaic
10.2022 - 10.2024
Quality Assurance Analyst
T.P.G.
10.2020 - 07.2022
Business Analyst
Radisson Hotels
03.2003 - 11.2019
Lead Customer Service Supervisor
Radisson Hotels
03.2002 - 03.2003
Sales Supervisor
Radisson Hotels
03.1998 - 10.2001
Training and Development Supervisor
Radisson Hotels
01.1997 - 02.1998
Sales Representative
Radisson Hotels
03.1996 - 01.1997
Specialist E4 Radio Teletype Operator
U.S. Army Reserves
06.1987 - 06.1993
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