Summary
Overview
Work History
Education
Skills
References
Timeline
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David Urbaniak

Bonita Springs,Florida

Summary

Over 25 years of professional business experience in leadership roles, including Project Manager and General Manager, with a proven track record in driving business growth in competitive markets. Demonstrated expertise in sales operations, visual merchandising, and shrink reduction, supported by strong budgeting and cost control capabilities. Successfully launched multiple new stores locations, enhancing operational efficiency and performance metrics. Actively pursuing roles to utilize my extensive experience and foster professional growth.

Overview

2026
2026
years of professional experience

Work History

General Manager / District Support

Sunshine Ace Hardware
Bonita Springs, FL
10.2021 - Current
  • Manage the performance and development of 65 hourly team members, and 3 salaried managers.
  • Decrease off-site storage units by 100%, which equated to over $140K in profit on the P&L.
  • Exceeded the sales plan every year through the development of a positive sales culture.
  • Achieved Pinnacle Performance every year, which is the highest standard from Ace Corporate for store sales, customer service, and KPI metrics.
  • Promoted five internal hourly team members to roles with increased responsibility throughout the market.
  • Mentor store leaders within the market to elevate business acumen, payroll accountability, and other leadership skills.
  • Introduced a new payroll tracking process for the stores to accurately track and report weekly payroll, which led to $27,000 in payroll savings within the market in the first four months since launch.
  • Analyzed market trends to inform business decisions and strategies.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Created effective business plans to focus strategic decisions on long-term objectives.

Store Director / Operations

At Home, Home Decor Superstore
Indianapolis, IN
07.2018 - 09.2021
  • Manage the performance and development of 35 hourly team members, and 3 salaried managers.
  • Proven track record of recognizing and developing talent, both internally and externally.
  • Strive to build a culture committed to excellence.
  • Exceeded Q4 sales plan by $180K.
  • Exceeded CG goals by 30% within Q4.
  • Reduced shrink by 300 bps, and achieved the shrink goal for this location for the first time in 2 years.
  • Supported, scheduled, and planned all hourly and salaried support help resources for the successful opening of four new stores within the organization: Evansville, IN; Loveland, OH; Huber Heights, OH; Indianapolis, IN.
  • Analyzed data from various sources such as sales reports and customer feedback surveys in order to make informed decisions about product selection and pricing.
  • Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
  • Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
  • Oversaw the development of promotional materials used in-store and online advertising campaigns.
  • Implemented strategies to reduce shrinkage losses due to theft or mismanagement of inventory.

General Manager / Project Manager /District Support Manager

Dick’s Sporting Goods
Coraopolis, PA
10.1998 - 03.2018
  • Successfully opened six new stores as a general manager.
  • Successfully opened four new stores as a project manager.
  • Successfully managed operations in eight different states throughout my career.
  • Selected to the Field Advisory Council to represent the Midwest Region.
  • Onboarding General Manager in the District.
  • Mentor internal and external new-hire Store Managers within the district.
  • Assist and support district stores throughout leadership changes and transitions at the DM level.
  • Lead conference calls for the district in the absence of the district manager.
  • Mentor new store managers through inventory processes.
  • Fix broken stores and bring them back to Operational Excellence.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Analyzed market trends to inform business decisions and strategies.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Greenwood, Indiana
  • 20mm store with 65 hourly associates, and 4 salaried sales managers
  • Increase PFSFW stockroom efficiencies by partnering with District Manager, as well as, Garth M, and working to reduce styles on hand. This location is over-assorted by 5k pairs causing the stockroom to be inefficient and difficult to operate per SOM.
  • Promoted 3 hourly associates to sales leaders, 2 sales leaders to salaried managers, and 1 assistant manager successfully completed the GM CORE assessments
  • Decrease storage units by 50%, which equates to over $4k in profit on the P&L.
  • Reduced shrink by $13k at cost, which enabled the store to achieve the shrink goal for the first time in 3 years

Carmel, Indiana
  • 16mm store with 50 hourly associates, and 4 salaried sales managers
  • Increased total sales by over $400k through partnering with the planning/allocations/replenishment teams, as well as, various buyers at the SSC to help increase tiers and assortments within several key departments.
  • Increased shrink awareness and controls with associates and management, which led to a decrease in shrink. This success was within both the sales floor and back of house operations. The store moved from red alert status to green status. Total shrink savings was more than $32k, actual $53k on a goal of $86k.
  • Promoted 5 associates to sales leaders, and 3 of them are high profile sales leaders within the district.
  • Increase scorecard reward program penetration by 160 bps, to a district leading 82.96% through consistent associate coaching/training and follow up.
  • Successfully submitted hardliners manager for CORE assessment, who will be a store manager for organization within a year.
  • Partnered with several SSC support staff, and successfully re-aligned several departments to maximize floor space and increase sales. The youth apparel was re-located within the store, which led to triple digit sales comps. The bike department was under-spaced upstairs, and after submitting a proposal to allocate additional floor space for kickstand bikes, the store had a double digit sales increase, and was top 25 in the chain with bikes sales, and top 6 in the chain with NSPP plan sales.
  • Project manager for PFSFW remodel projects for 5 stores. These projects started in February 2015, and were completed in September 2016.

Lombard, Illinois
  • 27mm store with 80 hourly associates, and 6 salaried sales managers
  • Initiated Pilot program for third shift overnight staff to work freight and execute game plans/floor sets.
  • Through continual development, store tours, successful store visits, and coaching, the Hardlines sales leader was selected to attend a high potential round robin interviews process.
  • Executed a highly successful post Chicago Blackhawks Stanley Cup Championship license sales event with over 2 million in license sales within the Blackhawks merchandise within 4 weeks.
  • Reduced footwear shrink, due to mis-mates process execution. This saving the store more than $46k.

Castleton, Indiana
  • 21mm store with 70 associates, and 5 sales managers
  • Increased sales volume by 1.2mm in first 18 months
  • Increased customer service scores within Top Box, from 24% to 46%. Company goal at this time was 50% within Top Box.This was achieved by setting expectations, associate and management observations and validations, training, as well as, on-boarding associates that were friendly, and would support the customer experience.
  • Promoted 6 hourly sales associates and 3 sales managers, through continued stretch assignments, store tours, coaching, and development.
  • Executed a successful pilot of the Ship from Store initiative, which generated over $950k in additional revenue for this location.
  • Decreased off-site storage by 70%, which equated to over $12k in profit on the P&L.
  • Decreased shrink year over year, and achieved shrink goal each year by increasing the awareness in the building within the management and associates teams. I also closed off several unnecessary stockrooms and fitting rooms, and hired & trained more operations associates to execute the the processes, which minimized operational shrink within claims, defectives, transfers, and stockroom organization

Education

University of North Carolina at Wilmington
Wilmington, North Carolina
01.1996

Southside High School
Elmira, New York
01.1993

Skills

  • Performance management
  • Customer service
  • Store operations
  • Process optimization
  • Team leadership
  • Conflict resolution
  • Project management
  • Employee development
  • Inventory control
  • Financial analysis
  • Effective communication
  • Leadership
  • Critical thinking
  • Troubleshooting
  • Cultural awareness
  • Verbal communication
  • Teamwork and collaboration
  • Analytical
  • Attention to detail
  • Project planning
  • Mentorship
  • Customer relations
  • Public speaking

References

References available upon request.

Timeline

General Manager / District Support

Sunshine Ace Hardware
10.2021 - Current

Store Director / Operations

At Home, Home Decor Superstore
07.2018 - 09.2021

General Manager / Project Manager /District Support Manager

Dick’s Sporting Goods
10.1998 - 03.2018

Greenwood, Indiana

Carmel, Indiana

Lombard, Illinois

Castleton, Indiana

University of North Carolina at Wilmington

Southside High School

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David Urbaniak