David Valencia
San Francisco,CA
Summary
With diverse experience in customer service, plumbing, and financial services, this professional demonstrates a strong ability to maintain high service standards in fast-paced environments and ensure client satisfaction. Expertise in team collaboration and conflict resolution, underpinned by bilingual communication skills, allows for effective cross-functional teamwork and positive business outcomes. Adaptability and attention to detail are hallmarks of their work ethic, contributing to a track record of efficiently managing projects and transactions with precision.
Overview
8
8
years of professional experience
Work History
Foreman
Bay Area Underpinning
04.2024 - Current
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.Reviewed project details to specify correct materials and equipment for job sites.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
Server
Charmaine's Rooftop Bar & Lounge
06.2021 - 12.2023
- Cultivated warm relationships with regular customers.Delivered exceptional customer service in a high-traffic, fast-paced environment
- Collaborated effectively with team members, ensuring smooth service and operations
- Adhered to strict food safety protocols during preparation and presentation
- Proactively cross-trained with colleagues to enhance team efficiency and service continuity
- Positively impacted business operations through clear, constructive communication with management
- Thrived in a fast-paced environment, consistently praised for maintaining high service standards during peak hours.
Member Service Representative
Provident Credit Union
08.2023 - 03.2023
- Efficiently processed member transactions, ensuring accuracy and member satisfaction
- Identified and addressed member needs, enhancing customer experience and loyalty
- Promoted Provident's products and services, driving financial goal attainment for members
- Leveraged analytical skills to make beneficial referrals, boosting member engagement
- Contributed to the financial success of members, solidifying Provident's reputation.
Plumber
ACE Plumbing
05.2020 - 06.2022
- Install, repair, and maintain pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures
- Collaborate with general contractors, electricians, and other construction professionals
- Follow building plans and blueprints
- Respond to, diagnose, and resolve plumbing emergencies
- Perform routine inspections of plumbing and drainage systems
- Efficiently managed multiple plumbing projects, ensuring timely completion and client satisfaction.
Server
August One Five
01.2017 - 03.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Skills
- Team Collaboration
- Bilingual
- Client Satisfaction
- Customer Service Excellence
- Adaptability
- Attention to Detail
Timeline
Foreman
Bay Area Underpinning
04.2024 - Current
Member Service Representative
Provident Credit Union
08.2023 - 03.2023
Server
Charmaine's Rooftop Bar & Lounge
06.2021 - 12.2023
Plumber
ACE Plumbing
05.2020 - 06.2022
Server
August One Five
01.2017 - 03.2020
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