David Vallez
Pomona,CA
Summary
Talented Deli Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. Ready for a new role with increased responsibility and the opportunity for career advancement with a growing team.
Overview
11
11
years of professional experience
Work History
Deli Manager
Winco Foods
Pomona, CA
10.2021 - Current
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inventoried food products and associated materials on monthly basis.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Integrated service and team management strategies to boost business profits.
- Monitored food preparation, production and plating for quality control.
- Set schedules for 15 staff by planning and designating shifts and hours.
Lead Clerk
Winco Foods
Pomona, CA
01.2016 - 01.2021
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Reviewed order data to verify transactions and shipping dates.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
Freight Team Member
WinCo Foods
Pomona, CA
08.2010 - 01.2016
- Complied with company and legal requirements to maintain safe working environment.
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Lifted and moved items weighing 60 pounds multiple times per shift.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly and performing daily duties.
- Operated pallet jacks and forklifts to move freight and load trucks.
Education
High School Diploma -
Garey High School
Pomona, CA06.2007
Skills
- Production Reporting
- Orientation and Onboarding
- Worker Training
- Disciplinary Action
- Work Schedule Creation
- Employee training
- Inventory controls
- Problem-Solving
Timeline
Deli Manager
Winco Foods
10.2021 - Current
Lead Clerk
Winco Foods
01.2016 - 01.2021
Freight Team Member
WinCo Foods
08.2010 - 01.2016
High School Diploma -
Garey High School
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