Accomplished General Manager of Operations with a proven track record at Party City, enhancing operational efficiency and profitability. Expert in strategic planning and team leadership, demonstrated by a 21% profit increase at GABE'S. Skilled in finance management and operations, adept at driving sales growth and exceeding performance goals.
Overview
35
35
years of professional experience
Work History
Store Manager
Party City
Lexington, KY
10.2024 - Current
Monitored progress by establishing plans, budgets and measuring results.
Oversaw financial management, budget management, accounting and payroll activities.
Prepared staff work schedules and assigned team members to specific duties.
Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Business Manager
BATTLEFIELD SHOPPING CENTER
Springfield, MO
01.2019 - Current
Provides leadership as Business Manager responsible for overseeing daily property management operations for a shopping center
Serves as a liaison for resolving any tenant issues
Negotiates contracts and works with cell companies on new cell tower additions
Store Manager
Serv-U-Success
Lexinton, KY
08.2021 - 10.2024
Presented performance and productivity reports to supervisors.
Managed scheduling, training and inventory control.
Oversaw financial management, budget management, accounting and payroll activities.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Established key performance indicators for tracking progress towards organizational objectives.
Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
Director of Retail Sales
LEVY RESTAURANTS / RANK AND RALLY
Lexington, KY
02.2017 - 03.2021
Served as Director of Retail Sales responsible for managing all areas of purchasing, merchandising, operations management, and financial controls
Led new sector of sales under the Levy/Rank and Rally umbrella, recognized as first cultural attraction retail venue for the company
Focused on hiring, training, and mentoring high-performing staff to provide world class customer service
Created buying plan with new merchandising mix to meet the 'Open To Buy' objectives established by the company
Achieved 10%+ YOY sales increase and obtained 50% above plan profit by driving sales management best practices
Collaborated cross-functionally to ensure daily operations aligned with the company's overall goals and objectives
Identified areas of opportunity and implemented strategies to drive sales increase and exceed monthly/annual goals
Store Manager
GABE'S
Lexington, KY
12.2015 - 01.2017
Provided leadership as Store Manager responsible for managing all areas of sales operations and P&L management within the business
Oversaw employee recruiting, mentoring, and training to meet and exceed store and company standards
Worked within cross-functional environments to lead managers, develop employees, identify high-performing staff, and grow store sales revenue
Recognized for increasing store profit 21% by identifying improvement opportunities and minimizing inventory shrink
Increased loyalty customers per transaction 79% by improving customer loyalty and purchase conversion programs
Developed store strategies to attract new customers, retain current customers, increase store traffic, and optimize profit
Food Lines Leader / Hardlines Leader
MEIJER
Lexington, KY
08.2013 - 11.2015
Served as a Leader within Meijer responsible for driving sales growth, shrink reduction, and expense control within specific departments
Worked with cross-functional teams to ensure daily operations and activities aligned with company goals and organizational policies
Focused on maintaining cleanliness to HAACP standards of food safety to maintain a safe environment
Achieved 68% shrink reduction in Fresh Operations by implementing company strategies for controlling inventory
Ensured production teams achieved operational efficiency goals and executed company policies and best practices
Club Manager
SAM'S CLUB
Lexington, KY
06.1990 - 07.2013
Provided leadership as Club Manager responsible for leading 8-10 assistant managers and 200+ store employees
Focused on driving performance by preparing and analyzing financial reports and administering expense budgets to exceed sales and profit plans
Developed strategies to attract and maintain an engaged workforce through talent development and supporting employees
Modeled effective member service standards throughout all store departments with a sense of urgency to meet customer needs
Addressed new business needs while anticipating turnover in Lexington area during addition of a second Sam's Club
Created and maintained budgets for sales & expenses and monitored club indexing to ensure store budgets were achieved
Managed store operations, including front end, fresh areas, sales floor, accounting, receiving, membership, and services
Provided direction and guidance to all associates on member service techniques to ensure all customer needs were met
Education
Bachelor of Science (BS) - Marketing
Missouri State University
Springfield, MO
Skills
Project Management
Strategic Planning
Team Leadership Skills
Supply Chain Management
Finance Management
Training & Development
Operations Management
Employee Relations
Process Improvement
Visual merchandising
Timeline
Store Manager
Party City
10.2024 - Current
Store Manager
Serv-U-Success
08.2021 - 10.2024
Business Manager
BATTLEFIELD SHOPPING CENTER
01.2019 - Current
Director of Retail Sales
LEVY RESTAURANTS / RANK AND RALLY
02.2017 - 03.2021
Store Manager
GABE'S
12.2015 - 01.2017
Food Lines Leader / Hardlines Leader
MEIJER
08.2013 - 11.2015
Club Manager
SAM'S CLUB
06.1990 - 07.2013
Bachelor of Science (BS) - Marketing
Missouri State University
Awards
Corporate Diversity & Inclusion Award Recipient, 2010
9th Most Profitable Sam's Club in the United States, 2009