Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

David VanRyn

Rockport,ME

Summary

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Qualified Service Manager, with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments.

Overview

35
35
years of professional experience

Work History

Service Manager

Shepard Toyota
11.2019 - Current
  • Currently working as a Service Manager for the past 6+yrs. I manage 10 technicians, 3 advisors and work directly with the sales department of all 3 franchises (Toyota/Chrysler/Shepard Used). Managing used vehicles and getting them through the service department in a timely manner. When I first started here, we were only at 6 techs and a yearly revenue of 900k in sales. Since then I have grown the shop to 10 techs (could not grow any more - no room) Resulting in a yearly rev of 1.9million in 2025. I have also increased the ELR by 12.1% and the GP by 39.3%. I am very good at problem solving and working to create resolutions. To prevent problems from happening vs waiting for the problem to develop and then putting the fire out. I am very passionate about the automotive field and I am looking to grow even more in an environment striving for quality and customer service. I also feel that my suits are effectively dealing with people and employees, getting to know my employees, finding out what motivates them and then trying to create an environment for them to help them succeed. Happy employees work better for companies. I look forward to new challenges and want to move into a role that will allow me to grow as an employee.
  • Led service department operations, ensuring optimal customer satisfaction and timely vehicle repairs.
  • Developed training programs for technicians, enhancing skill levels and improving service delivery.
  • Implemented process improvements, reducing service wait times and increasing technician efficiency.
  • Analyzed service metrics to identify trends, driving strategic initiatives for operational excellence.
  • Coordinated with parts department to streamline inventory management and enhance workflow efficiency.
  • Fostered strong relationships with customers, resulting in increased loyalty and repeat business opportunities.
  • Managed budget allocation for service department resources, optimizing cost-effectiveness without compromising quality.
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Certified Orthotist

Hanger Clinic
Wethersfield, CT
04.2004 - 11.2019
  • Worked as a Certified Orthotist- Job duties included evaluating patients based on prescriptions we received from a referral source ( Dr./Therapist) We would then fabricate devices based on these RX’s. Examples would be prosthetic legs and leg and back braces for a multiple list of problems patients would have. This is a very complex field and takes a lot of patience and compassion in working with all types of people. We would fit these devices and continue to monitor their success. Schedule them for follow up appointments and make adjustments as needed. This is a very mechanical hands on field and technical skill set. I worked as an Orthotist for this company in Wethersfield CT from 2004 till 2016. I was them promoted to a management position and worked in our Torrington CT location. In 2019 the company opened up a new location in Rockport Maine and I was transferred to manage this officein February 2019.
  • Collaborated with multidisciplinary teams to optimize patient care plans.
  • Designed and fitted custom orthotic devices based on patient evaluations.
  • Educated patients on the proper use and maintenance of orthotic devices.
  • Implemented quality control measures during device fabrication process to ensure consistency in product quality while minimizing waste material costs.
  • Repaired and modified orthotic units according to patient and health team blueprint.

Technition

Gengras Volvo
East Hartford, CT
08.2001 - 01.2004
  • Continued my career as a technician. Promoted to a team leader as this shop, working under a team system with 4 teams. I was in charge of my self and 4 other technicians. The last year I was transitioned into the service writer department during my employment at Gengras.
  • Diagnosed and repaired mechanical issues in vehicles, ensuring high-quality service standards.
  • Conducted routine maintenance checks, enhancing vehicle performance and customer satisfaction.
  • Utilized diagnostic tools and software to identify issues accurately, improving repair efficiency.

Volvo Tech

Crown Volvo
Durham, North Carolina
04.1999 - 07.2001
  • Worked as Volvo Tech continuing to improve my skills as leader and technician. Completed the ASE Master Technician certification and also became a Volvo Master Tech.
  • Diagnosed and repaired complex automotive issues using advanced diagnostic tools.
  • Led team in efficient workflow processes to enhance vehicle service turnaround times.
  • Implemented quality control measures to ensure precision in all repairs and services performed.
  • Collaborated with service advisors to streamline communication regarding customer concerns and needs.

Volvo Tech

Mitchell Volvo
Simsbury, CT
07.1991 - 04.1999
  • Worked as Volvo Tech and became very skilled and proficiant at diagnosing complex problems. Was promoted to an A+ technition and a shop leader.

Education

High School Deploma -

Granby CT Highschool
06-1991

Mechanical Degree -

Technical Carrers Institute

Skills

  • My past 15years of working have been customer/patient focused
  • I am a very good communicator
  • While living in CT, I managed and ran a race team for 5 years
  • I am strong leader
  • I am very committed to any company I work for
  • Customer service
  • Critical thinking
  • I work well on problem solving issues

Interests

I am a very passionate outdoorsman I love fishing and Hunting I also train Labrador retrievers for Hunting and field trials This is a very competitive sport, working closely with animals and being committed to a training process that starts at an early age and carries out through 4-6 years

I am an above knee amputee and have started a support group here in Rockport to bring local amputees together to support their emotional needs I have been an amputee for over 15 years and have used my experience to help other people through the process

Timeline

Service Manager

Shepard Toyota
11.2019 - Current

Certified Orthotist

Hanger Clinic
04.2004 - 11.2019

Technition

Gengras Volvo
08.2001 - 01.2004

Volvo Tech

Crown Volvo
04.1999 - 07.2001

Volvo Tech

Mitchell Volvo
07.1991 - 04.1999

High School Deploma -

Granby CT Highschool

Mechanical Degree -

Technical Carrers Institute

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