Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Van Schaik

Clovis,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Goal-oriented Customer Service Manager with 25 Years experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. 25 Years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. 25 Years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Experienced Kitchen Mgr /Chef offering 25 years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements. Well-organized and highly analytical problem solver.

Overview

17
17
years of professional experience

Work History

Customer Service Manager/Kitchen Mgr

Green Oak Ranch
Vista, CA
01.2011 - 01.2020
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Coordinated resolutions for more 35 pp daily customer inquiries while consistently achieving performance targets.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
  • Con-person staff, effectively resolving issues, which resulted in top ranking out teams.

Head Cook/Manger

Holy Smoke BBq
Vista, CA
02.2013 - 01.2019
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Maintained well-organized mise en place to keep work consistent.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Placed orders to restock items before supplies ran out.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Supervised and enhanced work of 15-person team producing more than 150 plates per day.

Galley Cook

Bright Morning Star Fishing Boat
San Diego, CA
05.2010 - 11.2012
  • Oversaw grill, stove and oven and cleaned equipment after every shift.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Planned menus complying with established health guidelines and budget limitations.
  • Followed proper procedures for use of government-provided commodities.
  • Prepared and served over [Number] nutritious meals each day.
  • Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

Education

High School Diploma -

Mclane High School
Fresno, CA
01.1986

Skills

  • Effective workflow management
  • Adherence to high customer service standards
  • Customer-focused
  • Sales proficiency
  • Staff education and training
  • Exceptional interpersonal communication
  • Training and mentoring
  • Complaint resolution
  • Schedule Management
  • Cash Handling
  • Effective problem solver
  • Team Building
  • Skilled trainer
  • Staff Management
  • Shipping, receiving and warehousing

Timeline

Head Cook/Manger

Holy Smoke BBq
02.2013 - 01.2019

Customer Service Manager/Kitchen Mgr

Green Oak Ranch
01.2011 - 01.2020

Galley Cook

Bright Morning Star Fishing Boat
05.2010 - 11.2012

High School Diploma -

Mclane High School
David Van Schaik