Detail-oriented and analytical professional with a proven track record of efficiency in dynamic environments, seeking to leverage skills in customer service to drive exceptional client experiences.
Overview
6
6
years of professional experience
Work History
Research Assistant
Idaho State University (ISU)
09.2024 - 04.2025
Averaged and extracted noise from electrophysiology data.
Collaborated with team members during lab meetings.
Server/Server Assistant/Takeout
Hacienda Colorado
02.2022 - 08.2024
Distributed and served orders to customers quickly and efficiently.
Memorized menu and restaurant offerings and policies.
Recommended and suggested food based on customers’ questions.
Handled credit card and cash transactions for payment of meals.
Addressed customers’ needs efficiently.
Defused angry customers by actively listening, speaking calmly, and expressing empathy.
Vision and Hearing Screener
Academy District 20
08.2023 - 02.2024
Aided in hearing and vision screening with students aged 3 to 18.
Learned how to use new technologies quickly and effectively.
Efficiently helped set-up and take-down equipment before and after each shift.
Safely transported equipment to and from schools.
Research Assistant
University of Colorado Colorado Springs (UCCS)
01.2021 - 08.2023
Prepared and conducted research on how mindful breathing affects language production.
Developed study materials.
Scored and analyzed data using Statistical Packages for the Social Sciences (SPSS).
Collaborated with team members during lab activities and meetings.
Presented Honor’s Thesis Findings at the Association for Psychological Sciences Annual Convention.
Recruited and tested participants via Zoom.
Aided in writing journal publication: Van Wagenen, D., & James, L. A mindful breathing exercise increases correct responses in a word retrieval task. In preparation.
Registered Behavior Technician
Family Support Center
06.2019 - 06.2020
Conducted one-on-one behavior therapy with children on the autism spectrum.
Collaborated with the Board-Certified Behavior Analyst on behavior plans.
Implemented behavior plans under the direction of the BCBA.
Collected data and wrote reports after each client’s session.
Partnered with parents to serve the needs of their children.
Earned a spot on the Dean’s List, College of Letters, Arts, and Sciences, UCCS
Earned a spot on the President’s List, University of Colorado
Earned the UCCS Chancellor’s Award
Delivered poster presentation on how mindful breathing affects tip of the tonge states in young and older adults at The Association for Psychological Sciences in 2022.
Affairs & Higher Education Assistant Professor & Program Coordinator at ISU Indiana State UniversityAffairs & Higher Education Assistant Professor & Program Coordinator at ISU Indiana State University