Clickup
David VanWie
Austin,Texas
Summary
Strategic Operations Manager with Bachelor's in Business Administration. Specialize in streamlining service operations through process automation and operational excellence. Proven track record enhancing efficiencies, optimizing team performance, and driving business growth. Excel in implementing innovative solutions to improve service delivery and customer satisfaction. Strong leadership and relationship-building skills enable effective partnerships and cohesive team dynamics across organizations.
Overview
12
12
years of professional experience
Work History
Director of Operations & Retention
Rogue Business Marketing
Austin, Texas
01.2022 - Current
- Led the development of a custom automated Google Ads tracking system, enhancing data accuracy and operational efficiency, aligning with Google's emphasis on data-driven decision-making.
- Implemented performance metrics, which improved team productivity by 30%, demonstrating my ability to manage and improve critical quality KPIs.
- Spearheaded strategies that increased customer retention by 45%, showcasing my ability to align operational improvements with broader business goals.
Operator
Maverick Maids
Austin, TX
11.2020 - 06.2023
- Supervised a team of 15+ cleaning professionals, ensuring high-quality service delivery and client satisfaction
- Launched targeted digital marketing campaigns and referral programs, resulting in a 40% increase in new client acquisitions and a 25% boost in annual revenue
- Optimized scheduling and resource allocation, increasing operational efficiency and reducing costs by 20%
Director of Operations
HoneyData
Nashville, TN
01.2017 - 01.2020
- Managed the delivery of data analytics services, enhancing client decision making and operational efficiency
- Oversaw a team fostering a culture of continuous improvement and innovation
- Led a project that integrated advanced analytics into client services, boosting customer sales by 50%.
System Engineer
Concept Technology Inc.
Greater Nashville Area, TN
09.2016 - 09.2017
- Directed end to end operations of remote technical support for 250 clients, enhancing service delivery
- Orchestrated a complex ticketing system, improving resolution speed and customer satisfaction
- Conducted thorough analysis and optimization of help desk operations, resulting in reduced response times and improved client relationships.
IT Operations Manager
Evans Toyota
Fort Wayne, IN
01.2013 - 02.2014
- Streamlined IT infrastructure and processes, reducing system downtime by 60% and improving overall dealership efficiency
- Implemented a comprehensive cybesecurity program, safeguarding customer data and ensuring 100% compliance with industry regulations
- Spearheaded the adoption of a new CRM system, resulting in a 30% increase in lead conversion rates and a 15% boost in annual sales revenue
Education
Bachelor of Business Administration -
University of Saint Francis, Keith Busse School of Business and Entrepreneurial Leadership
Fort Wayne, IN05.2013
Skills
- Operational Leadership
Strategic Planning and Execution
Process Improvement
Project Management (ClickUp, Jira)
Automation & Integration (Makecom, N8N)
Software Development: Frontend: Reactjs, TypeScript, Tailwind
Backend: Python
Database & Infrastructure: PostgreSQL, Kubernetes (k8s), Pinecone
Artificial Intelligence & NLP: LLM Integration /w OpenAI, Anthropic, Voice Technologies(STT, TTS)
Timeline
Director of Operations & Retention
Rogue Business Marketing
01.2022 - Current
Operator
Maverick Maids
11.2020 - 06.2023
Director of Operations
HoneyData
01.2017 - 01.2020
System Engineer
Concept Technology Inc.
09.2016 - 09.2017
IT Operations Manager
Evans Toyota
01.2013 - 02.2014
Bachelor of Business Administration -
University of Saint Francis, Keith Busse School of Business and Entrepreneurial Leadership
Software
Jira
Cursor
V0
HighLevel CRM
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