David Vargas
West Palm Beach,FL
Summary
Cheerful leader with 8+ years of customer service history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
12
12
years of professional experience
Work History
Vendor
Costa Farms
01.2023 - Current
- Processed transactions by calculating purchase totals and collecting payments.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Merchandiser
National Assemblers
09.2021 - 11.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
Shift Lead
RGF Environmental
07.2020 - 06.2021
- Provided day-to-day manufacturing floor leadership.
- Tracked goal attainment and deadlines.
- Ensured all manufacturing met quality standards.
- Ensured manufacturing team followed OSHA mandates and utilized safety equipment at all times.
- Provided feedback and supervision to the manufacturing team.
Claims Adjuster
Worley Catastrophe
10.2018 - 02.2019
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Acted as intermediary between insurance companies and customers, including researching and assessing information to determine validity of claims.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Team Leader
Best Buy Co Inc
10.2014 - 07.2018
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest sales potential.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Helped drive sales goals and achieve monthly quotas.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Valet Driver
Kravis Center For The Performing Arts
12.2012 - 05.2014
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
- Coordinated team of valets handling car parking needs for regular guests and special event parking.
- Maintained constant traffic flow to keep main entrance clear and free of unattended vehicles while also making time to assist wheelchair-bound patrons and others with disabilities.
- Supported management in resolving any guest complaints or issues related to valet services promptly and professionally.
- Maintained a safe environment by adhering to proper driving techniques and following traffic regulations.
Sales Associate
Armani Exchange
09.2012 - 06.2013
- Provided repeat customers with exceptional care and attention.
- Kept work areas clean and neat at all times.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Stocked shelves and supplies and organized displays.
- Followed latest market trends.
- Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Science - Operations Management
Palm Beach State College
Lake Worth, FL01.2014
Skills
- Decision Making
- Team Collaboration
- Detail Oriented
- Time Management
- Solutions development
- Issue Resolution
- Safety practices
- Customer Service
- Reliability and punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Vendor
Costa Farms
01.2023 - Current
Merchandiser
National Assemblers
09.2021 - 11.2022
Shift Lead
RGF Environmental
07.2020 - 06.2021
Claims Adjuster
Worley Catastrophe
10.2018 - 02.2019
Team Leader
Best Buy Co Inc
10.2014 - 07.2018
Valet Driver
Kravis Center For The Performing Arts
12.2012 - 05.2014
Sales Associate
Armani Exchange
09.2012 - 06.2013
Associate of Science - Operations Management
Palm Beach State College