Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

David Vass

Allen,TX

Summary

Dynamic Customer Service Representative and Software Development Intern at Intuit, adept at resolving conflicts with empathy and professionalism. Proven problem-solver with strong client support skills, enhancing customer loyalty through effective communication. Recognized for efficient handling of escalated calls, ensuring satisfactory outcomes for both clients and the organization.

Overview

15
15
years of professional experience

Work History

Customer Service Representative /Software Development Intern

Intuit
07.2010 - 06.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Volunteer

Allen Independent School District
04.2017 - Current
  • Served the School District as a Crossing Guard, Cafeteria Monitor, and Greeter for the students. Resulting in over all safety for the students.

Education

Bachelor of Science - Psychology

University of Science And Arts of Oklahoma
Chickasha, OK
07.1973

Skills

  • Client support
  • Focused listening
  • Problem-solving skills
  • Accurate data entry
  • Customer relations
  • Relationship building

Affiliations

Deacon - Baruch HaShem Messianic Congregation

Languages

English

Timeline

Volunteer

Allen Independent School District
04.2017 - Current

Customer Service Representative /Software Development Intern

Intuit
07.2010 - 06.2014

Bachelor of Science - Psychology

University of Science And Arts of Oklahoma

Similar Profiles

CREATE PROFILE