Job Search Status
Open to workDesired start date: Immediately
Open To Work
David Vass
Allen,TX
Work Preference
Summary
Dynamic Customer Service Representative and Software Development Intern at Intuit, skilled in conflict resolution with a focus on empathy and professionalism. Proven problem-solver with exceptional client support abilities, committed to enhancing customer loyalty through clear and effective communication. Recognized for efficiently managing escalated calls and consistently achieving satisfactory outcomes that benefit both clients and the organization. Passionate about leveraging technical knowledge and interpersonal skills to drive positive customer experiences and foster lasting relationships.
Overview
16
16
years of professional experience
Work History
Volunteer
Allen Independent School District
Allen, TX
04.2017 - Current
- Served the School District as a Crossing Guard, Cafeteria Monitor, and Greeter for the students. Resulting in over all safety for the students.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Customer Service Representative /Software Development Intern
Intuit
Plano, TX
07.2010 - 06.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided product support and troubleshooting assistance, enhancing overall customer satisfaction.
Education
Bachelor of Science - Psychology
University of Science And Arts of Oklahoma
Chickasha, OK07-1973
Skills
- Client support
- Focused listening
- Problem-solving skills
- Accurate data entry
- Customer relations
- Relationship building
- Teamwork and collaboration
- Organized and efficient
- Positive attitude
- Attention to detail
Affiliations
Deacon - Baruch HaShem Messianic Congregation
Timeline
Volunteer
Allen Independent School District
04.2017 - Current
Customer Service Representative /Software Development Intern
Intuit
07.2010 - 06.2014
Bachelor of Science - Psychology
University of Science And Arts of Oklahoma